- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
CM1000 v2 only 16 channels locked, 400 mbps on 1 gig service
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
CM1000 v2 only 16 channels locked, 400 mbps on 1 gig service
Dear all-
I've been reading other threads on this forum though I don't feel confident about reading the power levels, etc. I have a CM1000 v2, RCN 1 Gig service. I don't exceed 400Mbps though.
My logs are empty - no errors or anything like that. However, I've noticed that only 16/32 channels are locked. Shouldn't 32 be locked? or at least more than 16?
I took the modem outside of the house and connected it directly to the RCN line. Tested both outside with a cat 6 cable on a 1 gig ethernet port yields the same result as testing inside my home via my router on another computer - 400 mpbs max. I've reset the modem using the button on the back and by using the software interface. No difference.
I've called RCN - they tell me the only thing they can do is send out a technician. On the RCN speed test website it does say that I have 1000 Mbps service. I'm just not getting that speed. Does anyone have any advice?
I've attached the power levels page. Your expertise would be greatly appreciated!!
Thank you!
betty
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM1000 v2 only 16 channels locked, 400 mbps on 1 gig service
I've had people over the phone send the wrong provisioning before. You can attempt to have them re-provision it.
The best bet though is the technician coming out. You're levels are a bit out of spec but not horrible. You only want around 3.5dbmv (roughly) between your channels. Of those that are locked, you go from 1.1 to -4.7dbmv. so a 5.8dbmv difference. Plus with the channels not locking, havin a technician check the line is important.
I think the tech on the phone saying you're pulling full speed is a bit fos (full of s**t). 🙂
what website are you using for speedtesting?
I've found ookla has struggled to find a server to saturate gigabit at times. try several different sites/servers to test on.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more