- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: CM1200 Dropping Connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
CM1200 Dropping Connection
For the past 2-3 weeks my internet connection has been spotty, my connection drops about 3-4 per hour, for durations of 45 seconds - 5 minutes. Getting high ping/bad connection in games, media streaming is spotty and choppy etc. I read a lot of people recommending having a technician to come out and look at the connections coming into my house. Earlier today I did just that, and a technician came and to my surprise he ran a new cable from their box to my house, and straight into my modem. Alas nothing has changed. I was hopeful as for a few hours the connection was great, consistent, and strong. Started playing some video games and once again, bad connection.
Here is a picuture of my logs: https://imgur.com/a/Mk2Y4vW
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM1200 Dropping Connection
Here is the cable connection log:
Startup Procedure | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Downstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Upstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Downstream OFDM Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Upstream OFDMA Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM1200 Dropping Connection
do you have an amplifier in your line?
Your downstream signal is very strong which usually indicates you're close to a hub.
But your upstream signal is high and that usually indicates you're quite a ways away from the hub.
So I'm curious why its not balanced properly.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM1200 Dropping Connection
As far as I know, we do not have an amplifier in the line.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM1200 Dropping Connection
check it for amplifiers or even for splitters.
Sometimes causing the power imbalance. And while technically both are in spec for power levels, they don't make sense.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM1200 Dropping Connection
Where would I look for amplifiers or splitters?
I had a "technician" from my ISP come out a few days ago and he ran a new line from outside into my house, but that seemed to change nothing. Is there anything specific I should bring up to the next "technician" that comes by?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM1200 Dropping Connection
Are you directly connected to the new line that is coming in? It runs directly from the outside to in the home and connected to the modem? Nothing else connected? No splitters, amplifiers, signal attenuators or anything?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM1200 Dropping Connection
Within my house, yes the cable that runs from outside comes directly into my modem. I will go and take a look outside to see what the situation out there is looking like.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM1200 Dropping Connection
Upon a quick look outside, I did find this device that looks like an amplifier (from photos i've looked at), only catch is, is that the device is in no way connected to the line that comes into my house.
The line that comes into my house goes from the back of my modem, through the wall to outside, up the wall outside, and then to what I can only imagine is the ISP's "box".
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM1200 Dropping Connection
Thats just a splitter.
Not sure what to tell you. You power levels are "in spec"
LIke I said, they just don't make much sense though.
Maybe it is a bad modem, did you try a different one.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM1200 Dropping Connection
I haven't tried a different one, no. I only have access to the one that I am currently using.
So from the charts and data, the signals and power levels look good? (I have no idea what I am looking at). In other words, should I be contacting my ISP again to resolve some sort of issue on their end, or is the most likely the modem/hardware that I have?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM1200 Dropping Connection
You're caught in a catch-22. I dont' have a good answer for you.
The power levels look technically good if not quite in balance. But still in spec.
the logs indicate issues.
But it could be line issues. Or i could be the modem having issues. Its not something I can tell you without testing it.
So I don't know know what to tell you. some ISP's start charging you for visits if it isn't actually a line issue.
Not sure if yours does or not. So do you take the chance and have the ISP come out again or do you buy a different modem and see if its a modem issue? I can't tell you which to do.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more