CM2050V with Xfinity Voice Activation Issue

[Doug-48051]

I just purchased a Nighthawk 2050V Modem with Voice. This device is to replace my Xfinity Voice modem. The 2050V is a modem only, I am planing on using it with my Orbi 850.  The Xfinity activation say it verified the account but Xfinity states the device is in bridge mode and appears offline to their network.

Netgear support states this is a modem ONLY and can not be taken out of bridge mode.

Question:  How do I get my ISP (Xfinity) to add this device if it is Modem Only is bridge modem?

Thanks

[plemans]

Try contacting them again. There is no "bridge mode" on the CM2050V. 

Its a modem only with voice capability. I'd be betting on you getting a rep that didn't know what they were talking about. 

[FURRYe38]

Netgear has set up a community forum specifically for the Cable Modem products. Most of the people who watch that forum are more likely to have experience with Cable modems and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers

The CM is a modem only, there is no bridge mode to CM modems. The modem is only interface with the coax line to the ISP service is all. There is no built in router. Whom ever at the ISP needs to check what they are doing again. Ask for someone else. 

Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax

https://community.netgear.com/t5/Cable-Modems-Routers/CM2050V-Xfinity-Voice-Activation/m-p/2151718/h...

Thank you.

[FURRYe38]

https://community.netgear.com/t5/Cable-Modems-Routers/CM2050V-Xfinity-Voice-Activation/td-p/2151718/...