@xLyrical wrote:
I've contacted my cable company (Cox) and they ran some tests on their side and said there is nothing wrong with the network and that their testing to my modem shows that there is some interal failure causing the issue. As usual, with cable companies, I'm a bit of a skeptic so I wanted to see if anyone here could offer me any insight or advice on what to do or try to fix the issue? This has never happened before and it hasn't improved since last night thoughout today with the exception of the few minutes each time I power cycle.
Very aptly put. They're very good at blaming 3rd party equipment.
to start with, if you have any splitters, attenuators, or amplifiers in the coax line. remove them. Also, directly connect the modem right where the coax enters the home. This prevents devices in line or the coax within the walls from being the issue.
Use it for a bit (however long it took to drop speeds). If they drop again, log into the modem and go to the cable connection page and get a screen snip of that and your logs. That shows us the connection back to the isp. I'd also recommend just directly connect a pc to the modem for this so you can be sure it isn't a router issue causing the slow downs.
