Orbi WiFi 7 RBE973
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CM500 existing MAC address

jongkim512
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CM500 existing MAC address

I've been using the modem for over a year without issue with my prior ISP. A month ago I switched ISPs and while trying to activate the modem, I was told that a modem with the same MAC address was already in use and would be unable to activate unless that other user deactivates first. I've tried contacting Netgear support and have a case number 43435698, but was unable to progress in the call because I was outside of warranty. As a manufacturing issue that I unfortunately didn't find out until I tried changing ISPs outside of my warranty, I'm hoping that there is some way that I can still get some help.

Model: CM500|16x4 DOCSIS 3.0 Cable Modem
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FURRYe38
Guru

Re: CM500 existing MAC address

You'll need to keep in contact with NG support. Nothing that can be done here in the forums. 

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