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Re: CM600 modem help with firmware
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CM600 modem help with firmware
I have Mediacom and contacted them to upgrade my firmware per Netgear website. Mediacom advised that they do not have any firmware upgrade and to contact Neatgear. Please help.
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Re: CM600 modem help with firmware
Does anyone from Netgear respond here? If not does anyone have a phone number or email to contact them.
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Re: CM600 modem help with firmware
Hello Surge50
No way to do a manual upgrade of a cable modem if a firmware update is available it would be pushed out via the ISP.
DarrenM
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Re: CM600 modem help with firmware
So how does Mediacom get the latest firmware so they can update my modem. They have told me I have the latest firmware they have access to. Frustrated for sure. First Netgear product and not happy not getting help from either end. Maybe my last?
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Re: CM600 modem help with firmware
what FW are you on?
what FW are you looking for?
Mediacom has FW released to them back in APRIL 2017.
Product : Mediacom RETAIL CM600-100NAS (Mediacom) RETAIL CM600-100NAS (Mediacom)
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Re: CM600 modem help with firmware
Well that is real nice, is it it. Now I have to go wast tomorrow going back to frys returning all my net gear stuff. That shouldn't be illegal for you to sell something and not tell the consumer - but I will be telling everyone I know. I bought your Cm600 so I wouldn't have to rent one from Time Warmer. You say it's compatible, but the one I just bought from the store was so whacked it could only get on line at 15Mbps, and I average 300. Tried resetting, sending new signals, and than Tim Warner Spectrum says they cannot give me a firmware or software update because I own the device. They will occasionally send out signals to tweak things, but if you buy your own there's nothing they can do for you homie. I heard the same thing at Netgear, there's nothing they can do for me, so I guess I won't have nothing to do with you. I did just buy the Netgear Orbi RBR50/RBS50 2 pack, along with a Netgear hub that was $28. I guess I won't need any off that, because they did offer me a modem/router that is high speed, designed for their network, AC3200, free for a year, and than only five bucks a month after that. That is the only good thing about Charter taking over, TW used to charge $10 per month for the modem, and another $15 on top of that for using their wireless. They said $5 is now their regular price, so everyone might as well get their stuff they update. They also said if I have any dead spots they provide the enhancers at no extra charge. Tomorrow I will be returning $450 worth of your product to the store for your horrible policy of not giving updates.
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Re: CM600 modem help with firmware
Hello Jryan619
You have alot of T3 timeouts in the logs this is typically a line issues either in the wiring in your home or outside you may want to have a tech from your ISP come out and check the lines.
DarrenM
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