Orbi WiFi 7 RBE973
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Re: Can not connect to 5G

rupampaul
Aspirant

Can not connect to 5G

I am not able to connect any device to 5G. Tried rebooting, factory resetting, and changing channel, but the problem remains.

 

But all device gets connected to 2.5G easily.

 

Request suggestions and help.

Model: C6250|AC1600 WiFi Cable Modem Router
Message 1 of 6
plemans
Guru

Re: Can not connect to 5G

Message 2 of 6
DarrenM
Sr. NETGEAR Moderator

Re: Can not connect to 5G

Are you able to see the 5 ghz network?

 

DarrenM

Message 3 of 6
FURRYe38
Guru

Re: Can not connect to 5G

Any progress on this? 


@rupampaul wrote:

I am not able to connect any device to 5G. Tried rebooting, factory resetting, and changing channel, but the problem remains.

 

But all device gets connected to 2.5G easily.

 

Request suggestions and help.


 

Message 4 of 6
rupampaul
Aspirant

Re: Can not connect to 5G

5GHz network is available. But it does not allow any device to join. Even if a device joins the network, internet is not available.

 

Regards,

Rupam

Model: C6250|AC1600 WiFi Cable Modem Router
Message 5 of 6
FURRYe38
Guru

Re: Can not connect to 5G

Sounds like the modem is faulty. Needs to be reviewed by NG support or just replaced. 


@rupampaul wrote:

5GHz network is available. But it does not allow any device to join. Even if a device joins the network, internet is not available.

 

Regards,

Rupam


 

Message 6 of 6
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