Orbi WiFi 7 RBE973
Reply

Cannot activate on RCN

torrmercury
Follower

Cannot activate on RCN

I saw that there was another thread about the CM1000 dropping the connection on RCN, but mine does not even connect. When I called RCN to activate it with them, the packet loss ticks down from 100% to about 70 and then shoots right back up. Also relevant is that the modem's event logs had a bunch of errors regarding ToD Request Sent - No Response and Missing BP Configureation Setting.

 

Firmware: V2.01.14

 

Anyone have any idea what's going on?

Model: CM1000|DOCSIS® 3.1
Message 1 of 3
DarrenM
Sr. NETGEAR Moderator

Re: Cannot activate on RCN

Hello torrmercury 

 

Do you have a docsis 3.1 connection with RCN? Also the CM1000 has only been officially supported on comcast at the moment.

 

DarrenM

Message 2 of 3
vkdelta
NETGEAR Expert

Re: Cannot activate on RCN

Please post event logs and power levels

Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 2675 views
  • 1 kudo
  • 3 in conversation
Announcements

Orbi WiFi 7