Cannot connect to internet. CM600

[Godspeed3wsa]

In trying to connect new CM600 I got 2 yellow "lightning bolt" lights.  Should all 5  be green instead?  Spent 45 minutes w. ISP technician ( Windstream) who registered my new modem but never got any connection.  Tech said all lights should be green.  

[Joi007 · Accepted solution]

Gald you are all set. The CM600 is a solid modem.   Thanks for letting us know.

[FURRYe38]

Have the ISP check the signal and line quality UP to the modem. 
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 

Be sure to power OFF the modem for 1 minute them back ON.

[Joi007]

Sounds like a provisioning issue. Have them verify the MAC address you gave them for the new CM is correct.

Might want to have them reprovision the line since this may be a provisioning issue.

The amber lights you see are one d/l channel locked for both up and down stream. See chart.

[FURRYe38]

Any progress on this? 

---

@Godspeed3wsa wrote:

In trying to connect new CM600 I got 2 yellow "lightning bolt" lights.  Should all 5  be green instead?  Spent 45 minutes w. ISP technician ( Windstream) who registered my new modem but never got any connection.  Tech said all lights should be green.  

---

[Godspeed3wsa]

All fixed now.
I had a tech from ISP visit and he got us online quickly. Don’t know what he did but it’s all working.
Thanks for your concern.

[Joi007 · Accepted solution]

Gald you are all set. The CM600 is a solid modem.   Thanks for letting us know.

[FURRYe38]

Please mark your thread as solved so others will know. 

Enjoy. 

---

@Godspeed3wsa wrote:
All fixed now.
I had a tech from ISP visit and he got us online quickly. Don’t know what he did but it’s all working.
Thanks for your concern.

---