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Tutor

Re: Cax80 keeps dropping internet connection

Levels are obviously fine if static ip devices work and yes I’ve checked and they’re fine thanks
Message 51 of 67
Guru

Re: Cax80 keeps dropping internet connection

Then lets continue to post in your DHCP posts. 

Thank you. 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 52 of 67
Apprentice

Re: Cax80 keeps dropping internet connection

I made it 4 days without disconnects, but they are back. Generally only lasting 6-12 seconds, but six the the past 24 hours.

Why is this modem so problematic and why isn't Netgear doing anyting about it??

Message 53 of 67
Star

Re: Cax80 keeps dropping internet connection

This is my exact problem except my hardwire & wireless disconnect. Has your problem been resolved yet? If so, what did you do?
Message 54 of 67
Apprentice

Re: Cax80 keeps dropping internet connection

Message 55 of 67
Aspirant

Re: Cax80 keeps dropping internet connection

This is happening to me and it's unbelievable. I can turn off router mode and use my other nighthawk but I don't want to because this router was $400 and should work fine.

Message 56 of 67
Guru

Re: Cax80 keeps dropping internet connection

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 57 of 67
Tutor

Re: Cax80 keeps dropping internet connection

Yah dude this is UN 👏 AC 👏 CEP 👏 TA 👏 BLE! And of course Netgear comes out with some stupid update that only serves the purpose of milking their consumers for even MORE money for some presumably crappy security system (as if they didn’t already try that bs when I called tech support to fix my device after I followed some bad advice on this forum). NEVER again will I buy another Netgear POS ANYTHING!! I should’ve know they still haven’t gotten their act together from the last time I bought their crappy 802.11n WiFi extenders and network adapters. This company is garbage. They STILL don’t even have this model in their list on this forum.

Btw do NOT change DHCP limit to 100 as I had to hard/factory reset my device from the device (which involved multiple attempts to get the process JUUUST right and scavaging my entire place for a freakin paper clip). 🙄
Message 58 of 67
Guru

Re: Cax80 keeps dropping internet connection

Good Luck. 

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 59 of 67
Aspirant

Re: Cax80 keeps dropping internet connection

The MODEM is fine. The ROUTER is trash.

 

I can disable Router  mode and use my nighthawk and things work fine. 

 

I honestly knew I would be sacrificing something with this compact form. My other Nighthawk with 4 antennas works splendidly.

 

You guys really need to issue partial refunds for this.

Message 60 of 67
Tutor

Re: Cax80 keeps dropping internet connection

Have the ISP check the signal and line quality UP to the modem.
It’s fine.
Be sure the ISP provisions the modem correctly.
They have otherwise it wouldn’t work.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
There’s not.
Be sure your using good quality RG6 coax cable up to the modem.
It’s a cable. The ISP provides it and it’s fine because they don’t want to have to send a tech back out.
Be sure to power OFF the modem for 1 minute them back ON.
I literally have do this EVERY OTHER DAY! My phones and computers dropping it is one thing but my smart/IoT devices dropping it is a completely different story because those aren’t as easy to reboot/reset.
Message 61 of 67
Guru

Re: Cax80 keeps dropping internet connection

Something that the forums can't help with. You'll need to contact NG support about problems your having with your product. 

 

Good Luck.

My Setup (Cable 1Gbps/50Mbps)>CM1200(LAG Disabled)>RBK853 v3.2.16.22
RBK50 v2.7.2.102
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 62 of 67
Star

Re: Cax80 keeps dropping internet connection

I totally agree. Biggest waste of $ I've ever spent. Tech support is worthless. You should send back if not too late. I waited too late.
Message 63 of 67
Tutor

Re: Cax80 keeps dropping internet connection

Not sure why this forum doesn’t do quotes but to the guy who said this:

“ The MODEM is fine. The ROUTER is trash.

I can disable Router mode and use my nighthawk and things work fine.

I honestly knew I would be sacrificing something with this compact form. My other Nighthawk with 4 antennas works splendidly.

You guys really need to issue partial refunds for this.”

I called tech support and they only milked me for more money than the half a grand I already spent on this piece of trash. No refund.

Anybody interested in filing a class action lawsuit email netgearlawsuit@protonmail.com

In the meantime I’ve emailed ddwrt about a firmware request.
Message 64 of 67
Tutor

Re: Cax80 keeps dropping internet connection

“I totally agree. Biggest waste of $ I've ever spent. Tech support is worthless. You should send back if not too late. I waited too late.”

I was too late, too.
Message 65 of 67
Tutor

Re: Cax80 keeps dropping internet connection

BEB7474 and anybody else who’s interested, email netgearlawsuit@protonmail.com. If there are a few dozen unique replies I’m going to file a class action lawsuit. It may go to arbitration but a few dozen complaints of the same type (devices getting kicked off several times a day, sometimes having to reboot devices or the modem/router itself) and I’d say that’s a pretty good case for a complete refund of our money for something this relatively expensive that doesn’t work.
Message 66 of 67
Tutor

Re: Cax80 keeps dropping internet connection

Just sent feedback to Netgear. Hopefully this gets resolved. I nearly lost this device in the factory reset process. I just want this thing I should NEVER have to deal with dropping connections on router/modem on a DAILY basis.

I guarantee you this is a DHCP related problem since my static devices NEVER drop connection!
Message 67 of 67
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