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Comcast drops several times in the afternoon
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2018-04-13
11:56 AM
2018-04-13
11:56 AM
Comcast drops several times in the afternoon
I have comcast gigbit service. The speed is great and I am getting 500mbps over wireless. My problem is every day between 2 and 4PM ET the Internet drops and I have to use their app to reset the modem. A tech came out to the house and said the upstream was high but it settled down and did not go back up. This is an every day occurance now. Because I don't have their modem, they won't look at the modem logs.
Attached is a PDF of the log. Any guidance would be appreciated.
Model: CM1000|DOCSIS® 3.1
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2018-04-13
03:53 PM
2018-04-13
03:53 PM
Re: Comcast drops several times in the afternoon
too many T3 timeouts. most likely noise in upstream.
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