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Comcast pops up when I don't have comcast internet

rossome13
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Comcast pops up when I don't have comcast internet

I recently moved to a new area. I tried to hook up my N450 to the internet, and when I do, a prompt to sign in to comcast shows up. I do not have comcast internet currently, but did in the past. I have done three full factory resets and the same box keeps popping up to sign into comcast. Is this an issue where I need to contact comcast and have them fix it? Or is there a way I can fix this without spend 7 hours on the phone?

Model: N450 (CG3000Dv2)|N450 WiFi Cable Modem Router
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vkdelta
NETGEAR Expert

Re: Comcast pops up when I don't have comcast internet

you will need to activate your modem on your comcast account. 

 

either you can SELF-ACTIVATE or call 1800-OK-BEGIN

 

https://www.xfinity.com/support/phone/how-to-activate-your-self-install-devices/

 

Activate Your Equipment Over the Phone

  1. Call 1-855-OK-BEGIN (1-855-652-3446).
  2. While on the line for telephone activation, you will need:
    • The phone number associated with your account.
    • The last four digits of the equipment serial number(s).
    • The location of the equipment (living room, bedroom, etc.).
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