Connection drops 5-6 times per hour

[DS404]

Since 4/1 I've been having issues where my wifi connection will drop on multiple machines (OS X & Windows 10).

The wifi connection will disappear and when I attempt to rejoin the network my system will say that the network isn't found.

I can disable/enable my wifi on my laptops however I can't reconnect to them.  I have to unplug the C3700 in order to reconnect.  I have changed the router channels, reset the router via the dashboard as well as the button on the bottom of the device.  My unit is 7-8 months old with the latest firmware.

I'm in need of assistance.

[Bettyliciouz81]

Same here I'm getting the same issues have you by any chance fixed your problem ? If so can you email me with it please !!! Bettyliciouz81@gmail.com

[DS404]

No luck and no response yet however if I'm able to fix the issue or receive a response I will let you know.

Have you noticed your speed decrease as well?

[DarrenM]

Hello everyone 

What isp does everyone have? and does the internet just go out on the wifi or is it both the WIFI and LAN connections?

DarrenM

[DS404]

I'm with Comcast and as far I know it's just wifi and not the LAN connection.

What's odd is that I sometimes I can connect to the 5G network (or non-5G depending on which one I'm currently connected to) and it works after the original network kicks me off.

I've set my channels to ones where there is no other traffic.

[DarrenM]

Hello DS404 

You may want to contact Netgear support if this keeps happening may be a issue with the hardware of the wifi if all your devices are having this issue.

http://www.netgear.com/support/contact.aspx

DarrenM