Emailing log files, Microsoft Outlook.com address

[bmgordon]

Has anyone had success with setting up their C6300v2 modem/router to send emails to their outlook.com address?

I have tried smtp.office365.com and smtp-mail.outlook.com on port 587 but it won't send.

Thank you.

Barbara

[schumaku · Accepted solution]

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@bmgordon wrote:

So in other words.... TURN OFF 2 step verification so that the modem/router can send freely?

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No.

The answer is using an App Password instead of the standard account password for submitting emails like the logs from "machines" like a router - because these can't handle the 2FA authentication access required when using your normal Microsoft password.

At the risk of duplicating my previous reply however - as I have not asked to disable 2FA - correct?

"If yes https://account.live.com/proofs/manage/additional scroll to App Passwords -> Create a new App Password  (direct link https://account.live.com/Proofs/AppPassword )."

Look Barbara, it's difficult to shoot into the dark and guess what can go wrong when using such "standard" services. I do understand it's difficult for all users because these embedded sendmail implementations are not very informative if things don't work. Under the hood, just some SMTP code would be returned. But this is again out of my control as just yet another community member ...

Under the line, please keep in mind that other service providers like Google does also make use of App Passwords for communication with thier email services where a 2FA process can't be done. 

Regards,

-Kurt

[schumaku]

Why-oh-why start a new thread?

Have 2-Step-Verification enabled on your Outlook account? If yes https://account.live.com/proofs/manage/additional scroll to App Passwords -> Create a new App Password  (direct link https://account.live.com/Proofs/AppPassword )

[bmgordon]

So in other words.... TURN OFF 2 step verification so that the modem/router can send freely?

The reason for the repeat post is that no one answered the others.  It's like pulling teeth to get answers.  No one seems to know which is the correct SMTP server.

I guess nobody else is using this function on their modem/router with an outlook account.

If there was a solutions database, we could look up the answers ourselves.

[antinode]

> [...] No one seems to know which is the correct SMTP server.

   What makes you think that there is a "the correct SMTP server"?

$ nslookup smtp.office365.com
Server:  its.antinode.info
Address:  10.0.0.140

Non-authoritative answer:
Name:     DSM-efz.ms-acdc.office.com
Addresses:  40.97.128.194, 40.97.145.162, 40.97.164.162, 52.96.181.66
Aliases: smtp.office365.com, outlook.office365.com
           outlook.ha.office365.com, outlook.ms-acdc.office.com

   "smtp.office365.com and smtp-mail.outlook.com" are two aliases for
the same server.

> I guess nobody else is using this function on their modem/router with
> an outlook account.

   Among the people who follow these forums?  Perhaps not.  Someone who
has solved the problem might have left the field.

> If there was a solutions database, we could look up the answers
> ourselves.

   You're using it.  There's a search box near the top of this page.

[schumaku · Accepted solution]

---

@bmgordon wrote:

So in other words.... TURN OFF 2 step verification so that the modem/router can send freely?

---

No.

The answer is using an App Password instead of the standard account password for submitting emails like the logs from "machines" like a router - because these can't handle the 2FA authentication access required when using your normal Microsoft password.

At the risk of duplicating my previous reply however - as I have not asked to disable 2FA - correct?

"If yes https://account.live.com/proofs/manage/additional scroll to App Passwords -> Create a new App Password  (direct link https://account.live.com/Proofs/AppPassword )."

Look Barbara, it's difficult to shoot into the dark and guess what can go wrong when using such "standard" services. I do understand it's difficult for all users because these embedded sendmail implementations are not very informative if things don't work. Under the hood, just some SMTP code would be returned. But this is again out of my control as just yet another community member ...

Under the line, please keep in mind that other service providers like Google does also make use of App Passwords for communication with thier email services where a 2FA process can't be done. 

Regards,

-Kurt