Galaxy A50s cannot see modem Nighthawk C7000v2

[Mike19054]

My Galaxy A50s, international version, cannot see the router.  Never had any problem connecting with other phones.

Thanks

[plemans]

Are you trying to connect to the 2.4ghz or the 5ghz?

Any special characters in the ssid?

are you on channel 1-6-11 for the 2.4ghz? 

[Mike19054]

2.4 ghz

No characters

Channel 5

[plemans]

No other devices are having issues seeing the c7000? 

Can your phone see other networks? 

[Mike19054]

No problem with other phones, devices etc o can see other networks but not as many as I could on other phomes

[plemans]

Usually when everything works other than 1 device, its the device that's the issue and not the router. 

You stated it can't see either network? (2.4ghz or 5ghz)

Can it see any other networks?

have you checked the region setting on the phone? if its an international phone, maybe it needs its region setting changed on the phone to match the router. 

[Mike19054]

Right, it cannot see either 2.4 or 5ghz.  How do you chsnge the region.   I have it set for Mountain time and went into Play Store have it the same there.

[plemans]

have you checked with samsung at all? If that's the only device with issues, I'd really be pointing at that as the issue.