Genie app not working

[uptownvideo]

My cable modem router has always had problems using the Genie App.  Since the major upgrade to the app I have nto been able to login at all.  Will Netgear please fix this?  This is with my iphone 6 running IOS 11 and with my Android tablet. 

[vkdelta]

@uptownvideo

what is your c6300 FW version?

what is your app version?

who is your ISP?

[uptownvideo]

The ios app version is 3.1.36
The firmware version on the router is 2.01.14
Cox is my isp.

[vkdelta]

please post a screenshot of the app error. 

[uptownvideo]

This is what happens when I try to log in locally. I know the password is correct.

[vkdelta]

are you sure it is connected to C6300 WIFI?

[uptownvideo]

Yes, my iphone and tablet are on the same network. The old app worked but I can nor longer download it. I see others in this community have this problem also.

[vkdelta]

Can you please check the app version again? sorry to ask few times. 

Please take the screenshot of the app version to make suree it is 3.1.36.

[uptownvideo]

This is screenshot of the app. Please help and get this fixed. Others on this board have had this issue also.

[uptownvideo]

Hello Netgear!  Do you have any plans on fixing the Genie App?  I have been loyal for more than 10 years and I will change if you do not start listening to your customers.