What is the brand and model of the host wifi router connected to the modem? Please post a copy and paste of the modems connection status page. Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly. Be sure there are no coax cable line splitters in the between the modem and ISP service box. Be sure your using good quality RG6 coax cable up to the modem. Be sure to power OFF the modem for 1 minute then back ON. https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
What is the brand and model of the host wifi router connected to the modem? There is no router conencted to the modem it is a AC1900 smart router Please post a copy and paste of the modems connection status page. How would I do this? Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly. This has been done Be sure there are no coax cable line splitters in the between the modem and ISP service box. There are none Be sure your using good quality RG6 coax cable up to the modem. Yes Be sure to power OFF the modem for 1 minute then back ON. I do not unerstand that - I know it is what you have to do but that would have no effect on the router dropping its connection surely? https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
Any Wifi Neighbors near by? If so, how many? Yes lots - estimate around 5 that show up as wifi networks
