Reply

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

skbz1999
Tutor

ISP SuddenLink Won't Update Firmware C6300 AC1750

MODEL: C6300|AC1750 

FIRMWARE: V1.02.21

HARDWARE: V3.0

WINDOWS 10 PC

MACBOOK AIR OS X SIERRA

AMAZON FIRE TV

2 AMAZON FIRE STICK

ANDROID SMARTPHONE OS MARSHMALLOW

3 IPHONES

HP OFFICEJET PRO 8610

IPAD MINI 4

VIZIO TV

2 WINDOWS LAPTOP

 

 

FYI::: Below is the conversation between myself and a SuddenLink Representative 

 

Me: I have a Netgear C6300 (AC1750) Cable Modem/Router with firmware V1.02.21. The updated firmware is V2.01.14 (Which came out first quarter 2016).
 
Please hold while we connect you to the next available Suddenlink representative.
 
KeeKee B.: Hi! Thank you for choosing Suddenlink Online Support. My name is KeeKee B. and I would be happy to assist you today.
How may I assist you?
 
Me: Can i speak with an IT specialist please?
 
KeeKee B.: They do not communicate with customers. They only work internally. Is there something I may assist you with?
 
Me: The above question.
 
KeeKee B.: Your question about speaking with an IT specialist?
 
Me: I have had numerous problems with connectivity and speed issues.
No the router update
 
KeeKee B.: Okay, I will be happy to troubleshoot your speed. Okay, I only saw information about your router and firmware, not a question. Do you have a question?
 
Me: Netgear sends their updates to ISP's to send out for updates. There is no way for customers themselves to update the router without the ISP sending the firmware over.
Netgear informed me that many of my problems would be corrected if I had the correct firmware pushed from the ISP. Also, They informed me many other ISP's sent out this update around July 7, 2016.
 
KeeKee B.: So you just need your firmware updated?
One moment, please.
 
Me: yes please
 
KeeKee B.: I'm moment, please. I'm working on it.
 
Me: np
Verify the latest cable modem firmware with the matrix below:

Note: There is no option in the web interface to upgrade the firmware manually. Firmware upgrades are pushed down by the ISP.

CM400
CM500
CM600
CM700
N450 (CG3000Dv2)
C3000/C3700
C6250
C6300
C7000
Comcast
V1.01.16
V1.01.05
V1.01.12
N/A
V3.01.06
V2.02.08
V1.01.17
V2.01.14
V1.01.23
Charter / TWC
V1.01.13
V1.01.04
V1.01.05
V1.01.05
V3.01.06
V2.02.08
V1.01.17
V2.01.14
V1.01.15
All Other ISPs
V1.01.13
V1.01.04
V1.01.06
N/A
V1.02.10
V1.01.11
V1.01.13
V2.01.14
V1.01.15
If you determine that you are not using the latest firmware version for your NETGEAR cable modem, contact your ISP and ask for an upgrade to the latest firmware version. This is especially important for Comcast and Time Warner customers who are having connectivity issues.
can you stretch you screen to see this correctly?
 
KeeKee B.: I can only send you whatever the latest firmware we have. I have no access to look up any information on the version it is. I am sorry.
 
Me: What is the current version you have?
I've spoke with the department that handles firmware information before and they knew what it was.
 
KeeKee B.: One moment, please.
 
Me: ok
Netgear C6300 Comcast, Charter/ TWC, & All Other ISP's using Firmware (V2.01.14) According to Netgear. LOL
 
KeeKee B.: I am looking for a way to send the update since our software has changed. Please bear with me a bit longer.
 
Me: No Problem take all the time you need.
If you need me to do anything to the router let me know
I can't believe that NetGear doesn't have options to check for updates? But, I understand that ISP's have to check for security issues and other related problems before releasing the update.
 
KeeKee B.: I reached out to someone and they said we do not update equipment that is not ours, and that you will have to reach out to the manufacturer.
I am so sorry for the inconvenience.
 
Me: OMG
Netgear refers to ISP only because you are sent the firmware updates
When did this policy go into effect?
date please!
 
KeeKee B.: They should have no problem updating their own equipment.
It's always been that way.
We never support customer owned equipment, only our own.
 
Me: They won't do it because of the implications of affecting ISP equipment.
 
KeeKee B.: If another agent did so, it was against policy.
 
Me: They updated mine when I got it
 
KeeKee B.: You do not have our equipment.
 
Me: right
ask a supervisor when this policy went into effect.
 
KeeKee B.: It has always been policy to never troubleshoot equipment that is not our own.
 
Me: Because you have had this update for over a year and still not pushed it out yet
I'm not asking to troubleshoot equipment
 
KeeKee B.: Because we do not do not update, troubleshoot, or support equipment that is not ours.
 
Me: What Version do you support?
Do you support (V2.01.14)
 
KeeKee B.: I currently do not have that information, due to the upgrade of our tech program, I do not even have access to it, right now.
I'm sorry that I could not provide further assistance. Beyond this issue, was there anything else I could help you with today?
 
Me: If by some miracle I get Netgear to Update my firmware I need to know what version is ok to update to? So, it will not have problems interfacing with suddenlink infrastructure.
There is no one you can ask?
 
KeeKee B.: They should have all of that information, more information about the modem than we do, since it's they are the manufacturer of the modem.
 
Me: yes, but not your side
that is the whole reason
 
KeeKee B.: No sir. I am sorry, we all have the same issue with the program. We all use the same program.
 
Me: can you email me a copy of this conversation to skbz1999@suddenlink.net please so i can provide proof to Netgear that Suddenlink will not Update NetGear Routers owned by customers.
 
KeeKee B.: We do not have that access, but you will have the option to print and email once we disconnect.
 
Me: ok
 
KeeKee B.: Sorry, I do not have the option.
Again, I am so sorry that I could not assist you. Is there anything else I can assist you with?
[...]
Thank you for your feedback!
___________________________________________________________________________________
 
Netgear, please inform me how I am suppose to update my firmware if ISP (SuddenLink) WILL NOT & (Netgear) WILL NOT!!
As you can tell SuddenLink dosen't care if you update my firmware or if I can download it and update it myself please let me know!!
Any help from anyone would be greatly appreciated.
If you need my email let me know.
 
Model: C6300|AC1750 Cable Modem Router Docsis 3.0
Message 1 of 36
Patyacht
Star

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

I'm having same issue. Suddenlink is still showing V1.02.20 as the most current version so I think Netgear needs to communicate with Suddenlink again to insure they have the current Firmware.

Message 2 of 36
Patyacht
Star

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

Day 2 and Suddenlink has still not returned my 2 calls to them wanting to speak to a supervisor.  Great customer service...Right?????

Message 3 of 36
Patyacht
Star

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

Suddenlink just called and we went through their proceedure to update the C6300 firmware but it did not take.  I was talking to a supervisor and not the 1st call responders.  Now what Netgear?

Message 4 of 36
skbz1999
Tutor

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

Customer.Service@Suddenlink.net

Reference Number:00027aCGEJQ0H4GG

 

Hi XXXXXX,

 

Thank you for choosing Suddenlink email support and granting me the opportunity to assist you today in regards to your internet service.

 

I do apologize for any issues you may be experiencing with your connection. However, we unfortunately do not handle the upgrading of the firmware of customer owned equipment, I apologize. We will not be held responsible for any problems that may occur when upgrading firmware to customer owned equipment, thus we do not do so. It would be up to the customer to get that done from the manufacture's site, if they have any available.  

 

Thank you for choosing Suddenlink.  If you have any further questions, you may contact us Monday - Friday 8am to 10pm or 9am to 6pm on Saturday and Sunday via our online chat at http://www.suddenlink.com/contact-us/#tabs-3 or by phone at 1-888-822-5151.  We are available to assist you 24 hours a day, 7 days a week, by phone.



Sincerely,
Greg J.
Suddenlink Customer Support


On 5/15/2017 10:13 AM, shannon davison wrote:

Netgear C6300 Modem/Router Combo Firmware Update Required - Remote Exploit Discovered
This posting is in regard to the Netgear C6300 (AC1750) combination cable modem and router:
  
https://www.netgear.com/support/product/C6300
  
This is my own personal equipment on Suddenlink's network.
  
It was recently discovered that there are some vulnerabilities in the firmware/software on this device (version 1.02.21)
  
Since this is a cable modem device (in addition to a router), I have been told that the firmware update is meant to come from the ISP (All other ISPs) via DOCSIS:
  
https://community.netgear.com/t5/Cable-Modems-Routers/firmware-update-c6300-ac1750/td-p/1059268
  
My firmware version is: V1.02.21 and is not the latest version available. Furthermore, there are known exploits against this firmware version, per these articles:
 
https://it.slashdot.org/story/17/01/31/1425259/netgear-exploit-found-in-31-models-lets-hackers-turn-...
https://thenextweb.com/gadgets/2017/01/31/netgear-vulnerability-router-bypass
https://www.trustwave.com/Resources/SpiderLabs-Blog/CVE-2017-5521--Bypassing-Authentication-on-NETGE...
http://kb.netgear.com/30632/Web-GUI-Password-Recovery-and-Exposure-Security-Vulnerability?cid=wmt_ne...
https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mod...
 
The last link (the one on netgear.com) mentions the following:
  
NETGEAR has also released firmware that fixes the web password recovery vulnerability for the following cable modem router:
C6300
For cable products like the C6300, new firmware is released by your Internet service provider after NETGEAR releases it to them. The firmware fix for the C6300, firmware version 2.01.14, has been released to all service providers.
  
  
My question for Suddenlink is: When will your network be rolling out the firmware updates to 2.01.14 for my type of device, and how soon can I initiate this process? What actions are required on my end?
  
Thank you.

 

Nice, TKS alot both Netgear & Suddenlink!!!!!

Model: C6300|AC1750 Cable Modem Router Docsis 3.0
Message 5 of 36
Italian
Aspirant

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

I am with cox they told me they cannot upgrade my modem.  I do not know how we are able to update firmware when isp will not do it. I am also having problems with ethernet cable not downloading and uploading.   cox said my modem shows critical for downloading and uploading.

Message 6 of 36
TxAggie
Guide

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

I am having the exact same issue right now. Netgear told me I needed to have suddenlink update to v.2.01.18...

 

suddenlink representative said there was no way they could do this....

 

So frustrating.

Message 7 of 36
Patyacht
Star

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

I really think that this is a Netgear and Suddenlink issue that is affecting the consumer.  So Netgear needs to contact Suddenlink and get this resolved.  If not, I for one will not be a future Netgear customer.  I'm stuck with Suddendeath, that what I call them from many experiences with them, since they are the sole high speed provider in my area but not with Netgear.  We the consumers have options there. So Netgear please fix this issue!!!!!!!!!

Message 8 of 36
TxAggie
Guide

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

Yes I completely agree. I will certainly not purchase from neatgear again.

 

Very dissapointed.

Message 9 of 36
DarrenM
NETGEAR Moderator

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

Netgear provides the firmware to the ISP and then they have to make changes and certify the firmware. Then they release it when they feel its ready.

 

https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mod...

 

DarrenM

Message 10 of 36
TxAggie
Guide

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

It's all fine and dandy DarrenM, but not when Netgear telephone support is telling you the reason your wifi is slow is because your firmware is outdated. I was literally told by a tech expert to tell my ISP to upgrade my firmware. They should already know this is not possible and therefore should not suggest it and waste consumers time.

Message 11 of 36
Patyacht
Star

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

Correct.  We know that.  BUT the problem is the ISP's deny any responsibility and thus us consumers never get our firmware updated.  We the consumer need NETGEAR to be more proactive in dealing with the ISP'S to protect us the consumer. This is a pointing game in which we the consumer loses out!  So NETGEAR get off your butt and fix this with the ISP's!!!!!!!!!!!!!!!!! You apparently are NOT COMMUNICATING WELL WITH THE ISP's!

Message 12 of 36
Kirdro
Star

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

This is a continuing issue with Suddenlink and Netgear. I spent 3 hours on the phone with multiple tiers of support, trying to get them to fulfill their responsibility. No luck. They ended up trying to send me to a paid support service (Because I should pay to fix their problem?) to see if they could help. I work in IT support. This isn't an issue that I'm allowed to fix, since it's Suddenlinks network. Netgear only releases firmware to the ISP. Neither party is willing to fix their problem, or acknowledge that it exists. In the meantime, Suddenlink has a few nice gaping security holes.

Message 13 of 36
Kirdro
Star

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

Here's my email to Suddenlink about the issue (which I've also submitted as an informal complaint to the FCC. I'll update once that part comes in):

 

On 7/16/2017 1:57 PM, ********* wrote:

Afternoon, 
I've already tried phone support a few times, but no-one has ever actually solved the issue. My problem, is that my cable-modem firmware is out of date, and the reps that I've spoken with claim to not be able to push an update to it. Here's the link to the version info: 
https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mod... 
 
And the model info: 
https://www.netgear.com/support/product/C6300.aspx#ConfigurationAssistance_CommonTopics 
 
The thing is, I'm not the only one with this device, having this issue with Suddenlink: 
https://community.netgear.com/t5/Cable-Modems-Routers/ISP-SuddenLink-Won-t-Update-Firmware-C6300-AC1... 
 
Why do I care? Here's the last 4 security bulletins from Netgear about my device: 
https://kb.netgear.com/000038560/Security-Advisory-for-Vulnerability-on-Select-Cable-Modems-and-Gate... 
https://kb.netgear.com/000038779/Security-Advisory-for-CVE-2017-7494-Samba-Remote-Code-Execution 
https://kb.netgear.com/30632/Web-GUI-Password-Recovery-and-Exposure-Security-Vulnerability 
https://kb.netgear.com/27253/NETGEAR-Product-Vulnerability-Advisory-Authentication-Bypass-and-Inform... 
 
The firmware update is an ISP responsibility, and not something a customer is allowed to to, by Netgear, or the ISP (In this case, Suddenlink). I'm not sure which tier of support needs to see this, but the last few times that I've called about this, I've been told that there's nothing they can do, and that I should try a recommended paid support service (I'm not paying someone else to look into Suddenlink's problem, and tell me that Suddenlink is really the only one who can fix it). 
 
Please let me know when you plan on pushing this update.

 

 

 

Suddenlinks Response:

 

 

 

Tue, Jul 18, 2017 at 11:34 AM

 

Hi ,

 

Thank you for choosing Suddenlink email support and granting me the opportunity to assist you today.

 

I am sorry to hear that your firmware is out of date, I understand how upsetting that can be. Suddenlink is able to send firmware updates to our modems which can possibly work on modems of similar models, however we do not currently have the ability to offer firmware updates for most 3rd party modems. These firmware updates should be provided by the modem manufacturer, and they would need to be contacted through their technical support contacts to have this issue addressed. I am sorry for any inconvenience this causes you. If you have any additional questions or concerns about your services or equipment please contact us using one of the methods listed below and we will be happy to assist you.

 

Thank you for choosing Suddenlink.  If you have any further questions, you may contact us Monday - Friday 8am to 10pm or 9am to 6pm on Saturday and Sunday via our online chat at http://www.suddenlink.com/contact-us/#tabs-3 or by phone at 1-888-822-5151.  We are available to assist you 24 hours a day, 7 days a week, by phone.

 



Sincerely,
*****************
Suddenlink Customer Support

 

Message 14 of 36
vkdelta
NETGEAR Employee

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

@Kirdro
thanks for excellent write up. We appreciate it.

NETGEAR has made several attempts to reach suddenlink engineering team but have recieved zero response so far.
I understand this is extremely frustrating.

All the Cable devices I am aware of, are upgraded from ISP side (irrespective of Retail or Leased device). It is wrong to for suddenlink to blame it on NETGEAR for this issue.

for example:

- Comcast is a very good example of an ISP who has proper process for certification and firmware upgrades. They certify and push the FW upgrades to their customer.
- There is another major ISP who certifies but does not push the FW for long time.
- Then there are other small ISPs. Some of the upgrade, some of them not.

 

NETGEAR can pursue suddenlink again,if someone can let me "engineering contact person" responsible for certification and pushing FW upgrades.

 

lastly, I suggest you to reach out to executives at suddenlink to see if they will listen to you.

If nothing works out, only option is to to file a complaint with regulatory body and ask for suddenlink to respond.

Message 15 of 36
Kirdro
Star

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

Thanks for the input, it's nice to hear from an official source!

Message 16 of 36
Kirdro
Star

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

With Suddenlink, it's even worse:

 

Section 37 of Suddenlink's Residential Services Agreement:

 

Upgrades. Customer acknowledges that the Equipment is merely a means through which the High Speed Internet Service is provided by Suddenlink and may be removed or changed by Suddenlink at its discretion as it deems appropriate, including through "uploads" to Customer's computer(s) or otherwise. Whether the cable modem is owned by Customer or Suddenlink, Suddenlink shall have the unrestricted right, but not the obligation, to upgrade the firmware in the cable modem at any time that Suddenlink, in its sole discretion, determines it is necessary or desirable. Customer assumes all responsibility for any degradation in or problems from the failure to upgrade. Suddenlink does not represent, warrant or covenant that installation and modifications of peripheral devices, including Network cards, computer equipment, software, computer files and other system configuration files necessary to operate the High Speed Internet Service will not disrupt or delay the normal operations of Customer's computer device(s) or associated equipment. Suddenlink shall have no liability whatsoever for any loss, damage or outage resulting from the above. Upon Customer request and, at Suddenlink's sole discretion, for an additional charge, Suddenlink or its agents may install certain software, an extra cable receptacle, a cable modem and associated equipment for operation of the High Speed Internet Service. If installed by Suddenlink, Suddenlink shall use reasonable efforts to install the High Speed Internet Service to a fully operational status.

 

 

Not only is Suddenlink the only one allowed to upgrade gateway devices, they place the liability on the consumer for their (suddenlink's) failure to upgrade the devices, that once again, only they (suddenlink) can upgrade.

Message 17 of 36
vkdelta
NETGEAR Employee

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

thanks for this. where did you find this agreement? do you have link or a full copy?

Message 18 of 36
Kirdro
Star

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

Message 19 of 36
Jryan619
Guide

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

I bought a Netgear cm600 this week that was firmware v,5, and they are up to v,14. It still worked on my 100mbps plan, I was getting 117 with it. Than I bought the Orbi 3000ac and upgraded my plan to 300mbps. My first speed test was 390mbps, and after that I did not pass 5; the lack of firmware fried the modem at the high speeds LOL, I took back to frys the next day. Buy ASUS l, they are good with updates, but there is a whole society of modern and router guieks with a website that offers not only free firmwares, but enhanced firm ware that unlocks things you did not pay for.
Message 20 of 36
Kirdro
Star

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

Router firmware updates are easy to come by, cable modem updates on the other hand... not so much. An ISP keeps those locked down, since it's the connecting point to their network. Manufacturers honor this, and make it so the firmware can only be updated as a push from the ISP.

 

Just an update, Suddenlink has still not replied to my FCC complaint, and they only have 7 days left. 

Message 21 of 36
Kirdro
Star

SuddenLink 499 Filing

An FYI for anyone looking for additional info on SuddenLink to file a complaint. After some digging, I found their 499 filing through the FCC's ancient lookup site. Here was their latest:

 

Filer Identification Information:
499 Filer ID Number: 827243
Registration Current as of: Apr 3 2017 12:00AM
Legal Name of Reporting Entity: Cequel Communications, LLC.
Doing Business As: Suddenlink Communications
Principal Communications Type: Cable TV provider of local exchange
Universal Service Fund Contributor: Yes
(Contact USAC at 888-641-8722 if this is not correct.)
Holding Company: CEBRIDGE CONNECTIONS HOLDINGS LLC
Registration Number (CORESID): 0015784663
Management Company:
Headquarters Address: 520 Maryville Centre Drive
Suite 300
City: St Louis
State: MO
ZIP Code: 63141
Customer Inquiries Address: 520 Maryville Centre Drive
Suite 300
City: St Louis
State: MO
ZIP Code: 63141
Customer Inquiries Telephone: 314-315-9400 Ext:
Other Trade Names: Suddenlink Communications
CoStreet Communications
Cebridge Connections
Classic Cable
Correctional Cable
Classic Communicatins
Suddenlink Media
Suddenlink Security
Mercury Voice and Data

Agent for Service of Process:
Local/Alternate Agent for Service
of Process:
Telephone:
Extension:
Fax:
E-mail:
Business Address of Agent for
Mail or Hand Service of Documents:
City:
State:
ZIP Code:







D.C. Agent for Service of Process: KC Halm
Davis Wright Tremaine, LLP
Telephone: 202-973-4287
Extension:
Fax: 202-973-4499
E-Mail: kchalm@dwt.com
Business Address of D.C. Agent for
Mail or Hand Service of Documents: 1919 Pennsylvania Avenue, NW
Suite 200
City: Washington
State: DC
ZIP Code: 20006

FCC Registration Information:
Chief Executive Officer: Dexter Goei
Business Address: 520 Maryville Centre Drive
Suite 300
City: St Louis
State: MO
ZIP Code: 63141

Chairman or Other Senior Officer: Abdelhakim Boubazine
Business Address: 520 Maryville Centre Drive
Suite 300
City: St Louis
State: MO
ZIP Code: 63141

President or Other Senior Officer: Charles Stewart
Business Address: 520 Maryville Centre Drive
Suite 300
City: St Louis
State: MO
ZIP Code: 63141

Jurisdictions in Which the Filing Entity Provides Telecommunications Services:

Alabama
Arizona
Arkansas
California
Florida
Georgia
Idaho
Illinois
Indiana
Kansas
Kentucky
Louisiana
Maryland
Mississippi
Missouri
Nevada
New Mexico
North Carolina
Ohio
Oklahoma
Puerto Rico
Tennessee
Texas
Virginia
Washington
West Virginia

Message 22 of 36
vmwnek
Guide

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

I am tired of the Suddenlink and Netgear circle jerk!!!

 

Netgear will not update the firmware, and Suddenlink states they will not upgrade because I own my own modem.

 

This is total crap that I cannot use my mode to its full capability because it requries and update to firmware.

 

NETGEAR!!!! What are you doing to resolved???

 

Model: C6300|AC1750 Cable Modem Router Docsis 3.0
Message 23 of 36
vkdelta
NETGEAR Employee

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

we have tried contacting suddenlink multiple times but they have never responded to NTGR.

 

suddenlink does not seem to be interested in upgrading any vendors modems (let alone NETGEAR).

 

they have also not provisioned any DOCSIS 3.1 modems and it shows on multiple forums that SB8200 from Arris fails to come online on Suddenlink network.

 

NETGEAR makes every effort to work with the service provider but suddenlink is the part of the problem here. We can provided FW to any ISP but they are the one who need to push the files to the users. 

 

If you have any friends/family on Comcast network, I suggest to take the C6300 and just put it online for 5 mins. It will automatically get upgraded by Comcast. 

Message 24 of 36
Kirdro
Star

Re: ISP SuddenLink Won't Update Firmware C6300 AC1750

Suddenlink also seems to not want to contact the FCC either. They so far have failed to respond to my informal complaint. They're now 12 days past their due date, so even if they had sent a letter in the slowest method, they'll likely be found guilty of violating the FCC's consumer complaint process. Depending on the feedback I get from the fcc, I may just pony up and file  formal complaint.

 

Thanks for the advice delta, I would definitely do that if there wasn't an ISP monopoly/cartel in my area. I'll keep updating as things progress. 

Message 25 of 36
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