Orbi WiFi 7 RBE973
Reply

Install

klw0511
Aspirant

Install

I plugged everything in, downloaded app., connected on my phone and it still tells me I have no internet connection, don't know if issue is with cable or Orbi but my Motorola wifi works with no issue...I'm ready to return this system if I can't get support and apparently you can't email or call net gear??
Message 1 of 4
antinode
Guru

Re: Install

> I plugged everything in, [...]

   The non-psychics in your audience don't know what your "everything"
is, or what's connected to what, how.

> [...] downloaded app., [...]

   Which "app"?  Probably unnecessary; a web browser may be all you
need.

> [...] it still tells me I have no internet connection, [...]

   What is this "it"?

> [...] don't know if issue is with cable or Orbi but my Motorola wifi
> works with no issue...

   "Orbi" is not a model number.  What, exactly, is your "my Motorola
wifi"?

      https://community.netgear.com/t5/x/x/m-p/1587619

> [...] I'm ready to return this system [...]

   I see no reason to believe that any other gizmo would do any better.

Message 2 of 4
klw0511
Aspirant

Re: Install

I hooked up my Orbi to my modem and downloaded the app on my iPhone per the instructions. The set up appeared to go well and I showed the connection in my wifi but when I tried to access the internet I was told there was no connection. It's model AC2200 and there's no need to reply like I'm an idiot cause I'm not
Message 3 of 4
antinode
Guru

Re: Install

> [...] my modem [...]

   Not a very detailed description of anything.

> [...] It's model AC2200 [...]

   Not an actual model number.  Look at the product label.

> [...] there's no need to reply like I'm an idiot cause I'm not

   Perhaps, but evidence is sparse.  For example, you didn't find the
Orbi forum, where you might get better answers sooner:

      https://community.netgear.com/t5/Orbi/bd-p/Orbi

   If you start again there, then you might want to include some useful
information in your problem description at the beginning.

Message 4 of 4
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