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MAC address discrepancy

ellumbee
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MAC address discrepancy

Just bought a new c6300. Internet provider cannot see the modem. The MAC address on the back of the device is not the same as the MAC address that I see under Cable information in the Netgear Genie. Should these be the same?
Model: C6300|AC1750 Cable Modem Router Docsis 3.0
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DarrenM
Sr. NETGEAR Moderator

Re: MAC address discrepancy

Do both not work on the ISP system?

 

DarrenM

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