MTA Status

[rmish]

I installed my cable modem, CM500V, after we lost power due to a tropical storm here in NJ.  Everything works except my voice line/phones.  I contacted my ISP, Optimum, with no luck.  On their end, they said the phones are connected, however, I get no dial tone.  Optimum has upgraded my issue to their "phone service dept."  In the meantime,  I ran the diagnostics on my modem and saw the following status:

Firmware Version

V1.01.09

Information

MTA Provision Status Rejected

MTA MAC Address 28:80:88:b9:25:99

MTA Telephony Line1 Status Disabled

MTA Telephony Line2 Status Disabled

MTA Line1 HD Audio Status Enabled

MTA Line2 HD Audio Status Enabled

Still waiting to hear back from Optimum phone service dept.  Any suggestions in the meantime???

Thanks in advance for any assistance.

[FURRYe38]

I would relay this information to the ISP. They need to correct this problem. 

[rmish]

Thank you for your suggestion.  I found out from Optimum that Netgear is not compatible with their voice services.  I am returning the modem and I purchased one that is compatible (Arris).

[FURRYe38]

Thank for letting us know. 

Good Luck. 

[vkdelta]

all the retail MTAs are only compatible with Xfinity/comcast.

Arris sells some devices on their website which are also sold in their channels.