Orbi WiFi 7 RBE973
Reply

Re: Modem / Router compatibility

Murdoch156
Aspirant

Modem / Router compatibility

I have a new CM1000 Modem and am having issues getting it to sync with my AC 1750 R6400-2 wireless router.  I have internet for my computer, but my TV streaming service and my OOMA connections won't work.

Message 1 of 4
plemans
Guru

Re: Modem / Router compatibility

How do you have it connected? 

do this:

power off the cm1000 and the r6400 and disconnect everything from both. (even coax)

wait 2 minutes.

connect coax back to cm1000 and power it on.

wait 2 minutes

connect lan cable from cm1000 to wan port on r6400.

Power it on and wait 2 minutes. 

Set it up. 

Then connect the ooma/other devices to the r6400. 

 

It should go modem----->router------>devices

Message 2 of 4
Murdoch156
Aspirant

Re: Modem / Router compatibility

This was perfect and fixed all but one of my issues.  My streaming service doesn't seem to be able to locate my wireless network.  Any ideas?

 

Message 3 of 4
Murdoch156
Aspirant

Re: Modem / Router compatibility

No need to reply to this, the router ended up needing to be replaced.  Everything works perfectly.  Thank you for your assistance.

Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 728 views
  • 2 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7