My C3700v2 runs 5ghz but not 2.4 ghz.

[merncar]

How can I get 2.4ghz not working on my C3700v2? 5ghz works fine.

[plemans]

Did it ever work? 

What is the 2.4ghz led on the router showing? 

did something change or were you changing anything? 

[merncar]

Thank you for your help! I dont think it has ever worked. I dont think I have changed anything. My devices that require 2.4 ghz have not worked since i bought this. The LED flashes on both the 2.4 and 5. 

[plemans]

if you log in through the browser, can you check to see if the 2.4ghz wireless was disabled? What does it show on the status page for wireless settings? 

[merncar]

When I attempt to login in says the password will beunencrypted. Nothing else happens, so i am unable to login.