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My new CM500 only provides 36MPS and my Xfinity Arris TG862 provides 89MPS. I will be returning it.

hunkemd
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Aspirant
‎2017-01-13 07:41 AM
‎2017-01-13 07:41 AM

My new CM500 only provides 36MPS and my Xfinity Arris TG862 provides 89MPS. I will be returning it.

 
Model: CM500|16x4 DOCSIS 3.0 Cable Modem
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hunkemd
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Aspirant
‎2017-01-25 08:59 AM
‎2017-01-25 08:59 AM

Re: My new CM500 only provides 36MPS and my Xfinity Arris TG862 provides 89MPS. I will be returning

 
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DarrenM
Sr. NETGEAR Moderator
Sr. NETGEAR Moderator
‎2017-01-27 02:56 PM
‎2017-01-27 02:56 PM

Re: My new CM500 only provides 36MPS and my Xfinity Arris TG862 provides 89MPS. I will be returning

Hello Hukemd

 

What are the modem power levels that are you getting? Have you had you ISP tech out to check the lines?

 

DarrenM

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