Orbi WiFi 7 RBE973
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Need help with C7800 Disconnecting Often and lag spikes

Teelak
Aspirant

Need help with C7800 Disconnecting Often and lag spikes

My C7800 is being used as a modem and router combo. Recently its been disconnecting often and manually restarting it would solve the issue for a couple hours. In addition there is huge amounts of lag when I try to game. I have tested multiple games yet the issue on my end. When I check the upstream and downstream(picture included), everything seems fine except for the uncorrectbles which I think is the cause for the packet loss. 

 

I checked for splitters, and the coax cable. Everything is fine, I even switched out to the old modem/router and no problem existed. I hard reseted the C7800 twice, yet it did not solve the issue. 

 

Can anyone please walk me through on how to solve this issue?

 

https://imgur.com/a/AfA3DM7

Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
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FURRYe38
Guru

Re: Need help with C7800 Disconnecting Often and lag spikes

Please remember to make only one post and post any updates there:

https://community.netgear.com/t5/Cable-Modems-Routers/Need-help-with-C7800-Disconnecting-Often-and-l...

 

Thank you. 

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