Orbi WiFi 7 RBE973
Reply

NetGear Nighthawk AC1900 Cabel Modem Router Blocking apps

CaptainMike33
Follower

NetGear Nighthawk AC1900 Cabel Modem Router Blocking apps

I was in need of a new modem/router and purchased the nighthawk ac1900 c7100v. However now i'm having a weird issue with running programs on my pc that require internet access. I'm not the greatest when it comes to diagnosing internet related issues though but these problems didn't exist with my previous modem. Here is whats happening

 

On my laptop connected via wifi , i go to start a program (fusion 360 cad) and it just sits there and won't load. No errors

I also have a golf simulator that requires internet access, same problem only it tells me i don't have an internet connection

 

I've even seen this same problem with an app on my cell phone, not allowing it to load fully while connected to the wifi

Weird part is , i have perfect internet connection to browse the web.

 

I have found a fix to this however its only temporary. If i restart the modem then everything gets access perfectly fine for the day. So my question is, what could be changing when the modem is reset? And why does it seem to eventually switch back to blocking my programs from internet access. I appreciate the help, Thank you

Message 1 of 2
FURRYe38
Guru

Re: NetGear Nighthawk AC1900 Cabel Modem Router Blocking apps

Any Wifi Neighbors near by? If so, how many?

 

Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...

 

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 277 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7