Reply
Highlighted
Follower

Netgear d6000

I have this new router & it will not connect to my work lap top fully. It shows as being connected however I can only access emails & not the internet. Internet at home is working fine - I have contacted my works IT Helpdesk who suggested contacting my broadband provider to check their settings & they have suggested I now contact netgear for advice on how to fix this problem. I have been to a neighbours to test my lap top there & can access the Internet fine. Any ideas on how to fix ?
Many thanks in advance
Michelle Borley
Message 1 of 2
Highlighted
Guru

Re: Netgear d6000

> I have this new router [...]

   Who set it up?

> [...] I can only access emails & not the internet. [...]

   What, exactly, are you doing, and what, exactly, happens when you do
it?  How, exactly, can you "access emails" without using the Internet?
What, exactly, does "not the internet" mean to you?

   As usual, showing actual actions with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.

> [...] Internet at home is working fine [...]

   What, exactly, does that mean?  Do you have some computer or other at
home with your D6000, and it does what you want?  Or what?

   But when you bring your "my work lap" home, and connect it (somehow)
to the D6000, it does not work as expected?

> [...] Any ideas on how to fix ?

   Not without a better description of what you're doing, and what
happens when you do it.

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 227 views
  • 0 kudos
  • 2 in conversation
Announcements