No internet connection multiple times a week. AC1900 model C6900

[ediehl7]

I have an AC1900 model C6900 that looses the internet a few times a week. After I unplug it everything works great and I verified the power levels and also did a factory reset.

Firmware is current

Any recommendations?

[DarrenM]

Are you seeing any T3 or T4 timeouts in the modem logs?

DarrenM

[BillinSR]

I have been having the same problem in the last week.  I see no T in the modem log.  The fix is to shutdown, unplug router, wait 10 seconds, replug modem, whit until it is completely up, start Windows.  ( I'm runing Win 10 V1803. )  There must be a better fix than doing this every time I start.

[BillinSR]

On further review I still have a network!  My smart phone and laptop can detect the network.  It must be a Windows 10 problem.

[ediehl7]

Mine is very sporadic and happening about once a week. It was worse. I've been traveling when it happens so I've been unable to troubleshoot it since my wife has just been ressietting it.

[BillinSR]

I puy a new network card in the computer and the problem has gone away.

[Sandbar1969]

My R6350 router dropps off line several time a week.  Generally when I'm traveling not allowing me to control my Alexa thermostat.  Real pain!

Is there a way to reset this model router remotely?

[ediehl7]

My internet all of a sudden took a turn for the worse so I ended up having comcast come out. The signal was strong but they replaced the connections outside my house since they were old. It's been 6 days and so far no trouble. Hopefully that's all it was.