Orbi WiFi 7 RBE973
Reply

One of the names for my modem router has stopped working.

leoE
Tutor

One of the names for my modem router has stopped working.

NETGEAR C3700
Serial Number: 3KX24B72018C4
Purchase Date: Dec 19, 2014
My router/modem goes by two names, Netgear64 and Netgear64-5G. I have been using the latter, but today all of a sudden it doesnt work. I can however connect using the first name. Both names show "connection" when looking at Network Preferences on my iMac, but the "-5G: name does not give a connection. I have been running OS X El Capitan 10.11 for several months. I have cable with xfinity.

Message 1 of 3
vkdelta
NETGEAR Expert

Re: One of the names for my modem router has stopped working.

@leoE

 

what happens when you try to connect to -5G? do you see -5G in your wireless options?

Message 2 of 3
leoE
Tutor

Re: One of the names for my modem router has stopped working.

reply to vkdeelta

Both names show up in the wifi connection selection box. When "-5G" is selected the imac preference network window shows that it is "connected", but in actual fact when I try and use the connection to acces a web site, I get, after a timeout period, a " network not connected". The preference box will still show that the connection is there and strong. As soon as I change the wifi choice to just "netgear64", not the "-5G" a connection is established the the web site will come up.

Does this give you a clue as to what is going on?

Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 2757 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7