Password recovery and factory reset

[bnfoshee]

My 17 year old son decided to reset my password and does not remember the password or the security question answers.  I have performed several factory resets but the admin and password does not work and it keeps bringing me back to the security questions that I am not able to answer.

Please help, I need to make some changes and I cannot get into my router.

[bnfoshee · Accepted solution]

I was able to get it. I had to unplug everything including the cable wire, plug it all back in and then reset it.

[vkdelta]

you should be able to factory reset and enter new security questions. 

when you factory reset, it is actually asking you to type new answers (not old answers)

[bnfoshee]

It is telling me that the answers do not match what is saved on the router.

[bnfoshee]

This is the message that I am getting.  I have held the reset button for over 30 seconds and even unplugged it.

[vkdelta]

can you please factory default and provide screenshot again?

to factory default, you need to PRESS & HOLD reset button for atleast 10 seconds. 

[bnfoshee · Accepted solution]

I was able to get it. I had to unplug everything including the cable wire, plug it all back in and then reset it.

[vkdelta]

great. thx for feedback.