R7800 - Nighthawk X4S AC2600 Smart WiFi Router

[Mrrgbg]

I recently hooked up my R7800 wifi router to my modem using the ethernet cable, and I show on my computer settings and other devices, that I am on the netgear wifi.  However, when I go the the routerlogin.net website, I get an error message that I am not connected to the router's wifi network. 

How can I resolve this issue?  I have cleared all my internet history, and have unplugged/replugged the router to the modem several times.  I use a MAC running macOS Sierra 10.12.6

Thanks,

Richard

[TheEther]

Do you happen to have a Netgear modem/router? Perhaps you are connecting to its Wi-Fi network instead of the R7800's Wi-Fi.

[Mrrgbg]

I have a Verizon modem/wifi  model M1424WR that the Netgear is connected to.  if it is connected to the Verizon wifi, and not the netgear wifi (if that is the problem) how do I fix that?  The instructions showed that I was to plug the ethernet cable from the netgear to the modem and I did.  The lights are white, so I know it is connected to something.  And I show that my devices are on the netgear wifi, I just cannot access the website routerlogin.net to login, register the product, or to change the password etc.

-Richard

[TheEther]

If you are sure that you are connected to the Netgear, then routerlogin.net should work. If it's not working, then you can always connect to its IP address. The default IP address is 192.168.1.1.

[Mrrgbg]

Hmmm.

When I put the default IP address is 192.168.1.1 into the web address, it takes me to a verizon site asking for the user name and password, not the netgear website.

[Mrrgbg]

Maybe the 5th time was the charm...

I unplugged everything (again) but this time I pressed the factory reset button, the hooked everything up again.  I also made sure any vpn was disconnected ... finally this time when I went to the login website, it worked.

Hopefully it will keep working.  I do appreciate your assistance.

-Richard

[antinode]

> [...] when I go the the routerlogin.net website, I get an error
> message that I am not connected to the router's wifi network. [...]

   If you mean that you got an error page which said, "You are not
connected to your Router's WiFi network. [...]", then welcome to what
may be the worst error message in the world.  For an explanation, try:

      https://community.netgear.com/t5/x/x/m-p/1365830

   Briefly, the idea is that "[www.]routerlogin.net" should point to
your own router, but that's true only if you use your own router for DNS
name resolution.  Irregardful, you should be able to get to the thing
using its IP address, if you can determine (or guess) that.

   The User Manual for your router should tell you what its default LAN
IP address is.  Look for "192.168.".  Otherwise, you can often get it
from your (unspecified) computer's IP configuration as the default
gateway or router address (or some similar description).  Visit
http://netgear.com/support , put in your model number, and look for
Documentation.

   You can use any DNS server(s) you want, but if you really want to use
some other DNS server(s), then you should not expect
"[www.]routerlogin.net" to work.  The router's IP address should always
work.