Samsung TV Plus being blocked by NETGEAR

[FURRYe38]

Be sure to factory reset the modem and setup from scratch.

[hxquero]

I'm so over this!  I purchased a $400 router and it shouldn't be this much hassle!!  I went ahead and reset the router, reset the TV, then installed the new firmware and still same issue!!  Now, after updating the firmware, I notice that the wifi connectivity reliability has decreased.  I also see some errors in the router logs...I regret buying this router!!  Wish I had purchased it at Costco so I could just return it!

[FURRYe38]

I'll see if we can get some help on this...

You might open a support ticket as well and let them know what is happening. 

[FURRYe38]

Can you please use the Choose File button and post a copy of a screen capture of the error seen on your TV when it attemps to connect to the CAX80? 

Is there a error code listed anywhere on this screen? 

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@hxquero wrote:

I'm so over this!  I purchased a $400 router and it shouldn't be this much hassle!!  I went ahead and reset the router, reset the TV, then installed the new firmware and still same issue!!  Now, after updating the firmware, I notice that the wifi connectivity reliability has decreased.  I also see some errors in the router logs...I regret buying this router!!  Wish I had purchased it at Costco so I could just return it!

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[hxquero]

Here is the latest log.

[hxquero]

"YELLOW" Internet PortMissing IP Settings?

[hxquero]

I erased then reset the router.  This is what the Log looks like right after reset...

[hxquero]

I then updated the firmware and now the internet port status is yellow...

[hxquero]

After updating firmware it appears I have no info whatsoever?

[hxquero]

Here is the blue screen of death...

[FURRYe38]

Ok, thank you for posting additional information. We have NG looking into this. 

[hxquero]

Here is the top of the Event Log ...

[hxquero]

Here is the bottom of the event log...hope this helps you help me...thank you very much for ALL your assistance!

[FURRYe38]

And thank you for be patient and providing more info. Hopefully NG can get this fixed. 

[FURRYe38]

So any updates on this? 

@tamanaco wrote:

The issue with Samsung TV Plus was solved after I updated my CAX80 router firmware to version 2.1.2.6 today. WiFi calling appears to be working after this update as well" <Seems to be working for this user.

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@hxquero wrote:
OMG!! I hope this works - currently on vacation - can’t wait to test it when I return!!

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