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Slow internet speeds CM500V wired

Darnell
Aspirant

Slow internet speeds CM500V wired

 
Message 1 of 6
plemans
Guru

Re: Slow internet speeds CM500V wired

What speeds do you pay for? 

What speeds do you get hardwired? 

 

Get a screen snip of the cable connections page and the logs and post them back here. that helps check the connection back to the isp. 

Message 2 of 6
FURRYe38
Guru

Re: Slow internet speeds CM500V wired

Have the ISP check the signal and line quality UP to the modem. 
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute them back ON.

https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...

Message 3 of 6
Darnell
Aspirant

Re: Slow internet speeds CM500V wired

I am using comcast internet service with internet speed of 200 mbps. I also use a tp-link AC1750 Wireless Dual Band Gigabit Router. My current internet speed at my computer ranges between 92 and 110 mbps on any given day. WiFi speed at modem ranges between 79 and 94 mbps. Before checking my speed, I always clear my browser and disconnect my vpn.

Model: CM500V|Cable Modem for Internet & Voice–DOCSIS 3.0
Message 4 of 6
FURRYe38
Guru

Re: Slow internet speeds CM500V wired

Contact the ISP...

Message 5 of 6
plemans
Guru

Re: Slow internet speeds CM500V wired

What speeds are you getting with the pc hardwired into the modem without the router? 

Message 6 of 6
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