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Aspirant

Voice calls cutting out

Voice calls keep cutting out intermittently....not a total drop...sometimes I hear just fragments of words coming from the other end.  Seems to get better after power cycle...but a couple of hours later same issue.  All wiring has been checked.  No noticeable internet interruptions.  Any ideas appreciated.  It's a pain when I'm making calls for work! model 7100V

Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 1 of 12
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NETGEAR Moderator

Re: Voice calls cutting out

Hello BZpbp

 

Have you checked with you ISP have them check everything on there side?

 

DarrenM

Message 2 of 12
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Aspirant

Re: Voice calls cutting out

Yes...all checked out....in fact, they installed a voice only modem, and there were no issues.  When I went back to 7100V...calls cut out.  there must be a conflict somewhere interfering with voice calls

Message 3 of 12
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NETGEAR Moderator

Re: Voice calls cutting out

We want to work with you on this send me a PM with your name, email, and phone number and our support team will contact you.

 

Thanks

DarrenM

Message 4 of 12
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Aspirant

Re: Voice calls cutting out

I have the same problem with my c7100v. Very frustrating. Comcast says everything looks fine.

Message 5 of 12
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Aspirant

Re: Voice calls cutting out

Yes....same thing here...I have now given up on using the 7100v for voice...comcast installed a separate voice modem, and I haven't had a problem since.  There is some issue with the 7100v voice setup....I don't have the time to figure it out.

Message 6 of 12
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Aspirant

Re: Voice calls cutting out

Exact same problem here - Comcast says signals look fine on their end but we have a terrible issue of voice dropping in/out during calls.  Makes it essentially unusuable.

 

Like other poster - Power cycle does make it better for a while

Message 7 of 12
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Aspirant

Re: Voice calls cutting out

Voice has worked perfectly since disabling WiFi a few months ago. I'm using my old R7000 for WiFi, which was a better piece of hardware anyway. Pretty disappointing that a not-inexpensive router doesn't work as advertised. Netgear doesn't seem interested in fixing it and I'm probably done with them.
Message 8 of 12
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Re: Voice calls cutting out

Agreed...this was not an inexpensive piece of equipment.  You have nto had a problem since disabling wifi...and I have't had a problem since installing separate, voice only modem.  Obviously a conflict between wireless and voice, which Netgear has no interest in solving

Message 9 of 12
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Aspirant

Re: Voice calls cutting out

I have the C7100V AC1900 Cable Modem Voice Router. The voice calls started cutting out about two weeks ago. There are no issues with Comcast -- just the voice so I need help in getting this issue resolved!!!!

My modem/router wasn't a selection in the dropdown -- the NightHawk is the latest version showing. Hoping that I'm not told this VERY EXPENSIVE router/modem is no longer supported.

Can someone tell me where I can get the software patch to correct this VERY FRUSTRATING issue?

Thanks!

Billie

 

Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 10 of 12
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Aspirant

Re: Voice calls cutting out

Hey there.....sorry to say...but join the club.  The 7100v should never have been approved by Comcast, because it is incapable of delivering a quality voice sgnal.  However, there is supposedly a firmware update that fixes the issue coming out soon.  If we're lucky, it will fix the problem....I'm not betting on it though.

Message 11 of 12
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Aspirant

Re: Voice calls cutting out

Well that stinks! I purchased my router/modem in October and the phone/voice was working fine until a couple of weeks ago. Any other place/forum we can pass along our angst? 

Message 12 of 12
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