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WiFi won't connect

Alisiag75
Aspirant

WiFi won't connect

My WiFi light is on, and I can connect to my laptop remotely, but nothing else will connect.  Tried to go to the Nighthawk app on my Iphone, but it says I have to be connected to the network to fix the problem, go to connect to the WiFi on my phone and get a log in page, try to log in but nothing happens.  I have the C7000v2, and I am also getting the message that my firmware is out of date, but I can't connect to the network to fix it via the app.  Any ideas or suggestions?? 

Message 1 of 4
FURRYe38
Guru

Re: WiFi won't connect

Try to disable WiFi Private Address on the iphone:

https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-...

 

Make sure Local Network for NH app is enabled:

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump...

 

Try a factory reset on the modem and setup from scratch using a wired PC and web browser.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK853 (Router Mode) | and R9000 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 4
Alisiag75
Aspirant

Re: WiFi won't connect

Thank you!

Message 3 of 4
FURRYe38
Guru

Re: WiFi won't connect

Let us know if this fixes this...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK853 (Router Mode) | and R9000 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

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