XR 500 Security Question

[padraig81]

Hi guys, I never put in answers to security questions on my router, but on logging in I was hit with them anyway.  With no answer I can't put them in or leave them blank so I'm stuck in a loop.  On a bit of google research I was told to press the reset button for 30 seconds and this did reset the router password to default getting me excited, so I gladly logged in and boom... imaingary security question pops again.  I have no answers to these, restoring factory settings keeps them there and I have no way to get in to my routerlogin.

This is kind of infuriating, anyone got any solutions.

[plemans]

I've seen the loop happen when someones entering a password that doesn't meet the requirements. 

Are you hitting all 4 requirements?

Have you tried a different pc/browser?

[challma]

Even after factory reset I keep getting the same security questions but my answers are not accepted. Whats nex?

[FURRYe38]

Netgear has set up a community forum specifically for the NightHawk Gaming Router products. Most of the people who watch that forum are more likely to have experience with NH gaming router products . Might be more likely to find someone who has a solution if the question is posted there:

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-rout...

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you.

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@challma wrote:

Even after factory reset I keep getting the same security questions but my answers are not accepted. Whats nex?

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