c7000v2 not getting full speed

[netmask001]

i just upgraded my comcast plan to 800mbps and also upgrade my modem to the c7000 v2

but I am only getting 450mbps download. 

comcast said signal to my modem is fine. and i need to check with netgear

any idea why?

[plemans]

1. what are you testing those speeds on? (device)

2. are you testing wired? wireless? 

3. what website/app are you testing on?

4. do you have a screen snip of the cable connections page and the event logs?

5. since the speed increase, have you tried a factory reset and reinstall of the c7000?

[netmask001]

1. what are you testing those speeds on? (device) - windows lenovo laptop/mac os/iphone

2. are you testing wired? wireless? both wireless and wired directly to c7000

3. what website/app are you testing on? speedtest xfinity, google speed test

4. do you have a screen snip of the cable connections page and the event logs? 

5. since the speed increase, have you tried a factory reset and reinstall of the c7000? the device was already factory reset out of box

[plemans]

Wireless isn't going to hit than those speeds on that device. 

wired should depending on if you're device is capable of it. 

make sure access control, qos, traffic monitoring, and parental controls are disabled and reboot the device

[netmask001]

my laptop is plugged directly into the cable modem. only getting 400 or less download speed

[plemans]

what model laptop is it? 

have you tried a different hardwired device? 

does it hit those speeds everytime? 

[netmask001]

i noticed this setting is set to on. should it be off?

[plemans]

photos have to be approved by a moderator and can take quite a while. or click on "choose file" in the reply and add that route.

[netmask001]

my router mode is on. should it be on or off? 

I am actually not using the wifi from the device. I am using cable modem and DHCP

[plemans]

So you're not using the wifi/wired? 

You"re going C7000--->???? to what? 

Cascading routers can lead to issues. 

https://kb.netgear.com/30186/What-is-Double-NAT

What router are you connecting to it? 

If you disable router mode (puts it in modem only mode) what speeds do you get hardwired? 

[netmask001]

i am using the wired part. I turned off wifi on the c7000

I need to use the DHCP server on the c7000 to hand our IP addresses. 

from the c7000, i have wire to another switch for LAN PC/printers

[netmask001]

ok comcast came out and did a test with their laptop. they got over 800mbps. why isnt my laptop getting that??

[plemans]

Its usually why we recommend testing with more than 1 device. 

It could be your laptop

[alomega]

Don't just look at your modem/router for speed issues even if you upgrade.  You need to check the your network module's or network chip set on your motherboard for its speed limitation.  The bottle neck will reside with your network card/chip capabilitites.  If you can only go 100 Mbps then that's what you'll get.  If you absolutely know what your network card/module is capable of and your not getting the ISP provided speed along with your Router/Modem or combined Modem/Router's device, then look for the Router/Modem's speed limitation in it's documentation and also on the original box it came in for speed values you should be able to attain.