I've just bought the c7800, I have a gigabit internet plan & I'm barely getting 20mb/s from less than 20 feet away, on 2.4 GHz. When I'm 2 inches away, its better at around 100mb/s but not even close to the advertised speeds. I've called my ISP and they've said that the power levels look good and that I should contact NG. I've tried powercycling & factory resetting with no improvement.
5g has a little better download at around 300mb/s but the upload is barely 1.5 mb/s???
I also randomly get "Server unavailable" errors when I'm playing games on PS4. This never happend before I bought this router..
My event log is showing a ton of errors.
I've been tearing my hair out on this for 2 weeks. Any help is greatly appreciated.
EDIT: My wired connection is perfectly fine.
| Frequency start Value |
| This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. |
|
<tabindex=-1>Startup Procedure</tabindex=-1>
| Procedure | Status | Comment |
| Acquire Downstream Channel | 609000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Security | ENABLED | BPI+ |
| IP Provisioning Mode | Honor MDD | IPv4 only |
<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectabables |
| 1 | Locked | QAM256 | 16 | 609000000 Hz | 4.9 dBmV | 40.3 dB | 0 | 0 |
| 2 | Locked | QAM256 | 1 | 519000000 Hz | 6.0 dBmV | 40.2 dB | 0 | 0 |
| 3 | Locked | QAM256 | 2 | 525000000 Hz | 5.9 dBmV | 40.5 dB | 0 | 0 |
| 4 | Locked | QAM256 | 3 | 531000000 Hz | 5.9 dBmV | 40.1 dB | 0 | 0 |
| 5 | Locked | QAM256 | 4 | 537000000 Hz | 5.8 dBmV | 40.4 dB | 0 | 0 |
| 6 | Locked | QAM256 | 5 | 543000000 Hz | 5.5 dBmV | 40.4 dB | 0 | 0 |
| 7 | Locked | QAM256 | 6 | 549000000 Hz | 5.1 dBmV | 40.6 dB | 0 | 0 |
| 8 | Locked | QAM256 | 7 | 555000000 Hz | 5.0 dBmV | 40.6 dB | 0 | 0 |
| 9 | Locked | QAM256 | 8 | 561000000 Hz | 5.4 dBmV | 40.5 dB | 0 | 0 |
| 10 | Locked | QAM256 | 9 | 567000000 Hz | 5.7 dBmV | 40.6 dB | 0 | 0 |
| 11 | Locked | QAM256 | 10 | 573000000 Hz | 5.9 dBmV | 40.1 dB | 0 | 0 |
| 12 | Locked | QAM256 | 11 | 579000000 Hz | 6.2 dBmV | 40.7 dB | 0 | 0 |
| 13 | Locked | QAM256 | 12 | 585000000 Hz | 6.1 dBmV | 40.5 dB | 0 | 0 |
| 14 | Locked | QAM256 | 13 | 591000000 Hz | 5.8 dBmV | 40.4 dB | 0 | 0 |
| 15 | Locked | QAM256 | 14 | 597000000 Hz | 5.8 dBmV | 40.3 dB | 0 | 0 |
| 16 | Locked | QAM256 | 15 | 603000000 Hz | 5.6 dBmV | 40.4 dB | 0 | 0 |
| 17 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 18 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 19 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 20 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 21 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 22 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 23 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 24 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 25 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 26 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 27 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 28 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 29 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 30 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 31 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
| 32 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
| 1 | Locked | ATDMA | 4 | 5120 Ksym/sec | 36800000 Hz | 42.0 dBmV |
| 2 | Locked | ATDMA | 5 | 5120 Ksym/sec | 30350000 Hz | 42.0 dBmV |
| 3 | Locked | ATDMA | 6 | 5120 Ksym/sec | 23900000 Hz | 42.0 dBmV |
| 4 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0 dBmV |
| 5 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0 dBmV |
| 6 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0 dBmV |
| 7 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0 dBmV |
| 8 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0 dBmV |
<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
| Channel | Channel ID | Indicator | Subcarrier Zero Frequency | Active Subcarrier Number Range | Total Codewords | Uncorrectable Codewords |
| 1 | 159 | Non-Primary | 593600000 Hz | 646 ~ 3449 | 679322023 | 0 |
| 2 | 0 | Other | 0 Hz | 0 ~ 0 | 0 | 0 |
<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
| Channel | UpstreamIsMuted | Ranging Status | Subcarrier Zero Frequency | Active Subcarrier Number Range | Symbols Per Frame | Tx Power |
| 1 | | Other | 0 Hz | 0 ~ 0 | 0 | 0 dBmV |
| 2 | | Other | 0 Hz | 0 ~ 0 | 0 | 0 dBmV |
Event Log:
| Time | Priority | Description |
| 2020-06-21, 17:29:16 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:af:1f:1f:a4:7e;CM-QOS=1.1;CM-VER=3.1; |
| 2020-06-21, 17:29:15 | Error (4) | Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:af:1f:1f:a4:7e;CM-QOS=1.1;CM-VER=3.1; |
| 2020-06-21, 17:29:15 | Error (4) | Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:af:1f:1f:a4:7e;CM-QOS=1.1;CM-VER=3.1; |
| 2020-06-21, 17:29:15 | Error (4) | Missing BP Configuration Setting TLV Type: 17.7;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:af:1f:1f:a4:7e;CM-QOS=1.1;CM-VER=3.1; |
| 2020-06-21, 17:29:15 | Error (4) | Missing BP Configuration Setting TLV Type: 17.6;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:af:1f:1f:a4:7e;CM-QOS=1.1;CM-VER=3.1; |
| 2020-06-21, 17:29:15 | Error (4) | Missing BP Configuration Setting TLV Type: 17.5;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:af:1f:1f:a4:7e;CM-QOS=1.1;CM-VER=3.1; |
| 2020-06-21, 17:29:15 | Error (4) | Missing BP Configuration Setting TLV Type: 17.4;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:af:1f:1f:a4:7e;CM-QOS=1.1;CM-VER=3.1; |
| 2020-06-21, 17:29:15 | Error (4) | Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:af:1f:1f:a4:7e;CM-QOS=1.1;CM-VER=3.1; |
| 2020-06-21, 17:29:15 | Error (4) | Missing BP Configuration Setting TLV Type: 17.2;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:af:1f:1f:a4:7e;CM-QOS=1.1;CM-VER=3.1; |
| 2020-06-21, 17:29:15 | Error (4) | Missing BP Configuration Setting TLV Type: 17.1;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:af:1f:1f:a4:7e;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:af:1f:1f:a4:7e;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:af:1f:1f:a4:7e;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Warning (5) | Lost MDD Timeout;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=bc:a5:11:8b:03:34;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
