cant update firmware for NightHawk c7000v2

[morbidxavier]

Im trying to use the NightHawk app but its saying my firmwware is outdated. I called my ISP and they said its up to date on their end. I've also already looked through netgears website for a possible firmware update but it matches the one my ISP provided for me. Is there something im missing?

[FURRYe38]

Users can't update C series modems. Only done thru ISP services on there side so if the ISP says it's up to date, then ignore the app. 

[morbidxavier]

How do I go about using the app if its saying I need an update? Or just not use the app?

[FURRYe38]

Can you skip the message at all? 

Remove and re-install the app? 

[morbidxavier]

Same issue after uninstalling and re-installing and I cant get pass the message

[FURRYe38]

You might post about this here:

https://community.netgear.com/t5/Nighthawk-App/bd-p/en-home-networking-apps

And make contact with NG support. Seems like the app wants FW updated however, again, the modem can't be updated by users. 

@Christian_R