I had new Xfinity Gig service with Phone installed last sunday. At that time my phone was working being directly connected to the modem tel 1 connection. Fast forward to tuesday the phone was unplugged from the outlet and the Modem was accidently unplugged at the outlet later in the day. After plugging the Cm1150v back in i noticed the tel 1 was not lighting up. I logged into the modem and saw mta provisioning rejected.
I worked with comcast to get a modem profile resent and rebooted the router twice and we couldnt get the phone line working. Now a tech is coming. Is there anything I can do with the modem or is this a comcast issue.
| MTA Provision Status |
Rejected |
| MTA MAC Address |
78: |
| MTA Telephony Line1 Status |
Disabled |
| MTA Telephony Line2 Status |
Disabled |
| MTA Line1 HD Audio Status |
Enabled |
| MTA Line2 HD Audio Status |
Enabled |
| 2019-03-19 21:02:22 |
Provisioning Complete - Warnings |
m78D294596429.chlm8.ma.comcast.net/21.33.48.151
|
| Time |
Priority |
Description |
| Tue Mar 19 21:01:39 2019 |
Warning (5) |
Dynamic Range Window violation |
| Tue Mar 19 21:01:39 2019 |
Warning (5) |
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28;CMTS-MAC=94:d4:69:22;CM-QOS=1.1;CM-VER=3.1; |
| Tue Mar 19 21:01:39 2019 |
Warning (5) |
Dynamic Range Window violation |
| Tue Mar 19 21:01:39 2019 |
Warning (5) |
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=94:224:69:;CM-QOS=1.1;CM-VER=3.1; |
| Tue Mar 19 21:01:28 2019 |
Notice (6) |
TLV-11 - unrecognized OID;CM-MAC=78:d28;CMTS-MAC=9:22;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Notice (6) |
Honoring MDD; IP provisioning mode = IPv6 |
| Time Not Established |
Critical (3) |
No Ranging Response received - T3 time-out;CM-MAC=7828;CMTS-MAC=9:22;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Warning (5) |
Lost MDD Timeout;CM-MAC=78:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:d2:94:59:64:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Warning (5) |
Lost MDD Timeout;CM-MAC=78:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=78:28;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
