cm700 and slow upload speeds

[Ev10ss]

subscribed to Mediacom for 200 Mb service (200 download and 20 upload)

I work from home so I need a stable connection.

Last Friday my upload basically quit with the download stayed at about 200 Mb.

Monday my upload speeds came back but are 'bouncing' between 20 Mb and 2 Mb.

Service man just left, commented that my siginal levels were the 'best' he's ever seen.

Therefore, it must be my equipment?

1 year old CM700

1 year old Orbi

I asked him really?  He said that with a siginal like your's that's all I can think of?

any ideas?

How does one know if their modem or router is bad?

Thanks,

[Ev10ss · Accepted solution]

Finally broke down and installed a new router last Sunday. Internet has been steady ever since. Orbi was only 7 months old.

[FURRYe38]

Connect a wired PC to the back of the modem. Power OFF the modem for 30 seconds, then back On. Speed test with the wired PC to check speeds. 

[Ev10ss]

So today during my lunch hour I connected my laptop to the CM700 modem and ran the testmynet with 5 minute intervals.  Upload was very consistant at ~28Mb, almost a straightline.

So I'm back to Modem to Orbi and Orbi to (1) work VPN (2) switch and (3) MOCA Dongal.  We'll see how the afternoon goes.

Thanks,

[Ev10ss]

Jan 17, 2020   I connected my laptop directly to the CM700 last night and ran the testmynet test on 5 minute increments.  THis morning, the upload speeds were all very consistent at ~20 to 25 Mb all thru the night.  Yet, when I connect my Orby RBR50 and RBS50, my wireless upoad speeds randomly drop out?

THanks,

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@Ev10ss wrote:

Jan 16, 2020  So today during my lunch hour I connected my laptop to the CM700 modem and ran the testmynet with 5 minute intervals.  Upload was very consistant at ~28Mb, almost a straightline.

So I'm back to Modem to Orbi and Orbi to (1) work VPN (2) switch and (3) MOCA Dongal.  We'll see how the afternoon goes.

Thanks,

---

[FURRYe38]

Sounds like a problem with the Orbi. 

I would post about this over in the Orbi AC forum:

https://community.netgear.com/t5/Orbi/bd-p/Orbi

Good Luck. 

[Ev10ss]

Thanks,

The automatic firmware update stated that the firmware was up to date.

I just did a manual update to 2.5.1.8

appears to be running quite well at the moment.  I'll what the day brings.

[FURRYe38]

Try a factory reset on the Orbi system and setup from scratch.

Good Luck. 

[Ev10ss · Accepted solution]

Finally broke down and installed a new router last Sunday. Internet has been steady ever since. Orbi was only 7 months old.

[FURRYe38]

So it was the Orbi or what did you install? 

[Ev10ss]

I decided to try a goggle router and two remotes. When functioning Orbi was superior. Miss the ports on the remotes. So far internet is stable and signal is strong. Needed to move quickly as I work from home. Plan to work with customer support and use (hopefully) replacement as backup

[FURRYe38]

Ask for an RMA on the Orbi. Probable faulty system.

v2.5.1.8 FW for the 50 series is good. 

Good Luck.