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constant upload speed dips and upload packet loss with my ac1900 c7000v2

fliker1802
Aspirant

constant upload speed dips and upload packet loss with my ac1900 c7000v2

as the title says I'm having constant drops making streaming hard to do I'm wired never wireless any help would be appreciated

firmware version is 1.03.01

and here's the cable connection information:

Screenshot 2022-08-16 124435.pngScreenshot 2022-08-16 124458.png

 

Message 1 of 8
FURRYe38
Guru

Re: constant upload speed dips and upload packet loss with my ac1900 c7000v2

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. Ensure coax jack fittings are snug. These can cause some corrrect and un-correctables that you and the ISP needs to look into. 


Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...

 

Your power levels are a bit too low:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311


https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

Message 2 of 8
fliker1802
Aspirant

Re: constant upload speed dips and upload packet loss with my ac1900 c7000v2

i have nothing but the ac1900 plugged in via a coax into the wall.

 

 

Message 3 of 8
fliker1802
Aspirant

Re: constant upload speed dips and upload packet loss with my ac1900 c7000v2

this is what im dealing with idk if this helps put things in perspective or if its even useful informationvsee_screenshot_4 40 19 PMiyuh.png

Message 4 of 8
fliker1802
Aspirant

Re: constant upload speed dips and upload packet loss with my ac1900 c7000v2

@FURRYe38idk if this helps at all but here the logs saying critical error multiple times today (idk what to cover and what not so i covered what i felt needed to be)

InkedScreenshot 2022-08-17 103407.jpg

InkedScreenshot 2022-08-17 103429.jpg

Message 5 of 8
FURRYe38
Guru

Re: constant upload speed dips and upload packet loss with my ac1900 c7000v2

Ya you have some errors and criticals that the ISP needs to look into. 

https://highspeed.tips/docsis-events/

Message 6 of 8
fliker1802
Aspirant

Re: constant upload speed dips and upload packet loss with my ac1900 c7000v2

@FURRYe38ok thank you i shall reply once i figure out the problem

Message 7 of 8
FURRYe38
Guru

Re: constant upload speed dips and upload packet loss with my ac1900 c7000v2

👍

Message 8 of 8
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