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Re: xfinity compatibility

bbxrider
Aspirant

xfinity compatibility

this modem and a lot of others are not on the "official" comcast xfinity compability list

but I assume netgear doesn't make false claims about this

when requesting the comcast list you supply a zip code and download speed

 

could it be that only certain modems would be compatible within any given zip code?

Message 1 of 6
vkdelta
NETGEAR Employee

Re: xfinity compatibility

which modem are you talking about? can you please give me an example

Message 2 of 6
bbxrider
Aspirant

Re: xfinity compatibility

ok, my mistake,  I thought I had put in the model when posting

 

NETGEAR DOCSIS 3.0 Cable Modem (CM400-1AZNAS)

 

the comcast checker is here, https://mydeviceinfo.xfinity.com/

I put zip code 95608 and download speed of 25mps

 

Model: CM400-1AZNAS|DOCSIS 3.0 Cable Modem
Message 3 of 6
vkdelta
NETGEAR Employee

Re: xfinity compatibility

I checked with your zip code. It shows as supported for 25 Mbps service.

Please see this page.

 

https://mydeviceinfo.xfinity.com/device/netgear-cm400-415

 

 

Message 4 of 6
bbxrider
Aspirant

Re: xfinity compatibility

interesting same search criteria coming up with different results

I just ran search again and no cm400 came back

and the first search I did came back with 9 choices,

this most recent search only returned 4

I am going ahead and getting the cm400 looks like I won't

be able to hook it up until 7/17 after ordering the service today am

comcast the tech giant sends the self install kit snail mail ups

ok so the cables need a physical medium for sending some cat6

probably a bad length, the cat6 cable and  

the only way to get some kind of activation key or whatever it is 

is by ups snail mail   !!!!

anybody else see the irony in this?

Model: CM400-1AZNAS|DOCSIS 3.0 Cable Modem
Message 5 of 6
vkdelta
NETGEAR Employee

Re: xfinity compatibility

you need to press "+ show more" button to expand the list. you need to press it few times until you see CM400.

comcast shows higher spec'ed and expensive products top on the list. 

 

you need to make sure your account is ready and there is signal at your home before activating CM400. If there is no signal at your home, it wont work. 

Message 6 of 6
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