815S

[Jim1348]

My Netgear AC815S has been displaying a yellow triangle with an exclamation point in it. The message stated Mobile Broadband Disconnected. When I do a Factory Reset, it will be good for a while, but then returns to the Mobile Broadband Disconnected state. 

Is there a more permanent solution for this? I have tried to do a Software Update and the device states that I have the most current software.

[Blanca_O]

Hi @Jim1348

Welcome to NETGEAR Community! 

How often does it disconnect? 

Do you have an option to 'Connect' when issue re-occur? 

Who is your network provider? 

Kindly set Auto connect to Always. Here's the reference: 

http://www.downloads.netgear.com/files/aircard/AC810_Retail/AC810_UM_EN.pdf?cid=wmt_netgear_organic [page 45]

Regards, 
Blanca 
Community Team