815s Screen shows "NETGEAR AirCard" and Unresponsive

[Whitelw]

this is screen i am getting with battery in and connected to charge.  When i remove the battery and connect to charge it is working.  Suspecting a dead battery?

[Blanca_O]

Hi Whitelw, 

Contact support to better isolate the issue for possible hardware problem : http://www.netgear.com/support/contact.aspx

Regards,
Blanca
Community Team