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Nighthawk M6 Pro Unlocked Hotspot 5G mmWave
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AC797 firmware

tibr70
Initiate

AC797 firmware

Hi, I have a 797 card which seems to work out of the box pretty well. However when using it for zoom calls it's got an unpleasant habit of dropping and rebooting every 10-15 minutes.

I've tried to check what the latest firmware for this card is bit can't find anything and neither will it let me update through the web portal.

Please can anyone advise the latest firmware (mine is NTG9X40C_30.00.10.13

If anyone has a later firmware please can they share the file for upload.
Message 1 of 16
StraightEdgeJR
Initiate

Re: AC797 firmware

hey hook me up with the firmware too, i have NTG9X40C_30.00.08.04

i am unable to update from the web portal as well, and the downloads page says there is not firmware for it

Model: AC797|Mobiler AirCard Hotspot 797
Message 2 of 16
StevoSS
Aspirant

Re: AC797 firmware

hey hook me up with the firmware too

When checking for firmware update
I gives update erro

Check for new software online:
Update Error
There was a problem updating your device. Please try again later.

Last checked at: 4/6/21 1:32 AM

Firmware
FW VersionNTG9X40C_30.00.08.04FW Build Date2019/11/21Web App VersionAC797-100NAS03.04.121.00Bootloader VersionNTG9X40C_30.00.08.04

Please can anyone advise the latest

Model: AC797|Mobiler AirCard Hotspot 797
Message 3 of 16
Energy-x
Aspirant

Re: AC797 firmware

I can only assume Netgear is not doing any firmware releases for this model at this point. Support, are you out there?

Model: AC797|Mobiler AirCard Hotspot 797
Message 4 of 16
Blanca_O
NETGEAR Moderator

Re: AC797 firmware

Hi @Energy-x

 

Can you also provide the current firmware version and PRI? 

 

Regards,
Blanca
Community Team
 

 

Message 5 of 16
Energy-x
Aspirant

Re: AC797 firmware

AirCard AC797S
FW Version NTG9X40C_30.00.08.04
FW Build Date 2019/11/21
PRI Version 02.00
Message 6 of 16
Blanca_O
NETGEAR Moderator

Re: AC797 firmware

Hi @Energy-x

 

Thank you for responding. Let me check on this. I will get back to you for any updates.

 

Regards,
Blanca
Community Team

Message 7 of 16
Blanca_O
NETGEAR Moderator

Re: AC797 firmware

Hi, All, 

 

Please be advised that the Web Update server for AC797 is down. We will provide update once new information will be available.

 

Regards,
Blanca
Community Team
 

Message 8 of 16
tibr70
Initiate

Re: AC797 firmware

Thanks for the update. How many years has it been down? Does that mean there is a pending update for everyone or when the server is back up will it not make any difference?

What is the latest firmware version for the AC797?
Message 9 of 16
JohnPeng
NETGEAR Expert

Re: AC797 firmware

Hi All,

 

For AC797-100NAS, the latest release version is NTG9X40C_30.00.08.04 and PRI version 02.00.

 

No updated FW released recently.

 

Thanks

John

Message 10 of 16
Gabezs
Aspirant

Re: AC797 firmware

Hello,
I see that my hotspot is trying to pull a firmware update every 2 days (costing me 100mb a pop) and then failing after reaching 99%. My model is AC797-100NAS. My current firmware is NTG9X40C_30.00.08.04. My PRI is 01.01. I have factory restored the hotspot twice, and this firmware update simply won’t finish.

@netgear - If my firmware is supposed to be current, please fix your update server so that I don’t continue to lose 100mb every 2 days. I don’t like losing 1.5 GB every month to a failed update. Additionally, I am well outside my year of support, so please don’t refer to me to your paid support.
Model: AC797|Mobiler AirCard Hotspot 797
Message 11 of 16
JohnPeng
NETGEAR Expert

Re: AC797 firmware

Sorry to hear about the failed update. We are release a new FW for all AC797 SKUs. But noticed the server is pretty slow. We are investigating the issue. At the same time, we will stop pushing the FW update temporarily.

 

Thanks

 

John

 

 

Message 12 of 16
Gabezs
Aspirant

Re: AC797 firmware

@JohnPeng - the download itself isn’t all that slow. I reach 99% in only a few minutes. The problem is that it never completes to 100%. It will just sit at 99% until it finally shows an update error. So this appears to be an an issue entirely separate of server speed.
Model: AC797|Mobiler AirCard Hotspot 797
Message 13 of 16
JohnPeng
NETGEAR Expert

Re: AC797 firmware

Thanks for the information. Could you please let me know the SKU of your AC797?

 

AC797-100EUS or AC797-100AUS?

 

Thanks

John

Message 14 of 16
Gabezs
Aspirant

Re: AC797 firmware

@JohnPeng - it’s actually AC797-100NAS. That’s the SKU on the actual box it came in.
Model: AC797|Mobiler AirCard Hotspot 797
Message 15 of 16
JohnPeng
NETGEAR Expert

Re: AC797 firmware

Thanks for the confirmation. I will work with the internal team to remove the update soon.

 

Sorry again for the inconvience.

 

Regards

 

John

Message 16 of 16
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