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Re: Aircard 785S stuck in loop after update

jeremy-johnson
Aspirant

Aircard 785S stuck in loop after update

My AirCard 785S seems to be stuck in a loop after doing an update.

 

The screen comes on for a few seconds, displaying NETGEAR AirCard, and the light goes blue but it then siwtches of and repeats this process for hours and hours.

 

Ive tried taking the battery and just using USB power but same problem.

Model: AirCard 785S (TELUS)|NETGEAR AirCard 785S Mobile Hotspot
Message 1 of 4
DarrenM
Sr. NETGEAR Moderator

Re: Aircard 785S stuck in loop after update

Have you tried to factory reset the unit by holding the reset button for 10 seconds.

 

Darrenm

Message 2 of 4
jeremy-johnson
Aspirant

Re: Aircard 785S stuck in loop after update

Thanks Darrenm,

 

I can't get the screen to show me the factory reset option, it just keeps going round and round with the screen coming on for a few seconds or the LED light flahses blue/red.

 

Anything else I can try?

 

Message 3 of 4
DarrenM
Sr. NETGEAR Moderator

Re: Aircard 785S stuck in loop after update

I would suggest contacting support at this point.

 

http://www.netgear.com/support/contact.aspx

 

DarrenM

Message 4 of 4
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