NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

akernell's avatar
akernell
Follower
Nov 11, 2020

Code 3

Hi everyone,   My MR1100 keeps shutting off on its own and now every time I try to turn it on, I get the error, "Code 3 Remove Battery and USB". Does anyone know how to fix this?  
Lrichard's avatar
Lrichard
Aspirant
Feb 10, 2021

Bonjour Blanca,

 
Thank you for the answer.
SKU is MR1100-1TLAUS
firmware version is NTG9X50C_12.06.08.00.
 
Waiting from you
Best regards
Richard

 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Feb 14, 2021

    Hi Lrichard


    I have sent you a message. Please check your inbox.


    Regards,
    Blanca
    Community Team

    • Lrichard's avatar
      Lrichard
      Aspirant
      Feb 14, 2021

      I can't find your message

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Feb 15, 2021

        Get at Private messages by clicking the "envelope" icon at the top.

         

         

        Private messages

         

         

    • 2good's avatar
      2good
      Aspirant
      May 15, 2021
      Nighthawk MR1100
      Keeps getting code 3 remove battery and USB ??

      Is there a fix for this ?
    • Jivee's avatar
      Jivee
      Aspirant
      Jan 23, 2022
      Please share this solution or explanation to the other people with this problem. Thank you.
      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Jan 23, 2022

        Code 3 means the battery is not compatible with the device. If you would like to replace the M1 battery, please visit the link below. Some batteries sold on ebay or amazon are not compitable even though they have the same rating.

         

        https://www.netgear.com/home/mobile-wifi/hotspots/mhbtr10/

         

        It is out of stock right now. Will be restocked soon.

         

        Thanks