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Nighthawk M6 Pro Unlocked Hotspot 5G mmWave
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Data usage indication

Mikey1
Aspirant

Data usage indication

I have just updated the firmware and now the data usage indicator has stopped working. It seems this was an old problem that was fixed with a firmware update but as I have just updated and checked for updates the only option I see is factory reset. Has anyone any ideas?

Model: MR1100|Nighthawk M1 Mobile Router
Message 1 of 6

Accepted Solutions
Blanca_O
NETGEAR Moderator

Re: Data usage indication

Hi @Mikey1

 

Thank you for responding. Kindly reach out to Telstra to ensure that the device reached the billing server. 

 

Regards, 
Blanca 
Community Team

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Message 5 of 6

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Blanca_O
NETGEAR Moderator

Re: Data usage indication

Hi @Mikey1

 

Welcome to NETGEAR Community! 

 

May we request the following information to assist you further: 

- Exact model of your device

- Firmware version 

- Where did you purchase the unit? 

 

Please reset the device and let us know of the result. 


Regards, 
Blanca 
Community Team

 

Message 2 of 6
Mikey1
Aspirant

Re: Data usage indication

Hi Blanca_0 

the model is MR1100, firmware version NTG9X50C_12.06.02.00 bought from Telstra. Hope this helps.

Model: MR1100|Nighthawk M1 Mobile Router
Message 3 of 6
Mikey1
Aspirant

Re: Data usage indication

Forgot to mention that I have reset unit, even left overnight with battery out but made no difference.

Message 4 of 6
Blanca_O
NETGEAR Moderator

Re: Data usage indication

Hi @Mikey1

 

Thank you for responding. Kindly reach out to Telstra to ensure that the device reached the billing server. 

 

Regards, 
Blanca 
Community Team

Message 5 of 6
Blanca_O
NETGEAR Moderator

Re: Data usage indication

Hi @Mikey1

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards, 
Blanca 
Community Team

Message 6 of 6
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