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Re: MR1100 Cant Update firmware

George8d
Aspirant

MR1100 Cant Update firmware

Hi,

 

My MR1100 usually runs flawlessly for what I need. However last night the internet went completely down the toilet. instead of being 2/3 Bar 4G it was 1 Bar "H" couldnt even load google or send a iMessage. Factory reset the device which made no difference. I then attempted to firmware update, ran the checker and it said it was up to date. Then went and downloaded an update from netgear.com and it stated the the update wasnt intended for this device. Please help?

 

Current Firmware: NTG9X50C+12.06.03.00

What I tried to manually update: MR1100-100NAS_23113828_NTG9x50C_12.06.11.00_00_GenericNA_05.03.secc.spk

Many Thanks

 

Message 1 of 4
JohnPeng
NETGEAR Expert

Re: MR1100 Cant Update firmware


@George8d wrote:

Hi,

 

My MR1100 usually runs flawlessly for what I need. However last night the internet went completely down the toilet. instead of being 2/3 Bar 4G it was 1 Bar "H" couldnt even load google or send a iMessage. Factory reset the device which made no difference. I then attempted to firmware update, ran the checker and it said it was up to date. Then went and downloaded an update from netgear.com and it stated the the update wasnt intended for this device. Please help?

 

Current Firmware: NTG9X50C+12.06.03.00

What I tried to manually update: MR1100-100NAS_23113828_NTG9x50C_12.06.11.00_00_GenericNA_05.03.secc.spk

Many Thanks

 


Are you using AT&T MR1100 with AT&T plan? If so, please check with AT&T with your data plan. Some other customers reported the same issue in the last couple of weeks about the AT&T data connection issue with MR1100.

 

Thanks

Message 2 of 4
George8d
Aspirant

Re: MR1100 Cant Update firmware

thank you for your reply. I am in the UK and with the 02 Network.

Message 3 of 4
JohnPeng
NETGEAR Expert

Re: MR1100 Cant Update firmware

Please follow the steps below to capture a model.json file and send provide message to me.

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

 

Thanks

Message 4 of 4
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